Field Care Supervisor

About Draycott Nursing and Care

About the Role

Experience and Qualifications

• At least three years of hands-on care experience is required.
• An NVQ Level 3 in Health and Social Care is required, while Level 4 is preferred.
• Relevant experience may come from domiciliary care, care coordination, supervision, or a related care or administrative role.
• In-depth knowledge of care planning and experience carrying out risk assessments are required.
• The role requires organisation, reliability, confident communication, independent working, and flexible responses to changing needs.

Key Duties and Responsibilities

• Support carer-facing activities including training, competency assessments, supervisions, appraisals, conduct follow-ups, and inductions.
• Support client-facing complaints, quality checks, audits, care kit reviews, care plan updates, and delegated clinical activities.
• Monitor Quality Improvement Plans and ensure agreed improvement actions are followed through.
• Coach and develop field-based staff while maintaining high standards of care and professional practice.
• Support urgent or complex care packages, new package mobilisation, client retention, and continuity of care.
• Work collaboratively with Clinical, Operations, and People and Culture teams.
• Participate in the out-of-hours on-call service on a regular rota.
• Escalate concerns about wellbeing, safeguarding, care quality, staff performance, or compliance.
• Maintain accurate and timely records in accordance with policies, regulations, and best practice.

Contract and Schedule

• This is a full-time six-month fixed-term contract.
• The role is predominantly daytime work but requires flexibility for early or late starts and occasional weekends.
• The successful candidate must participate in the rotating on-call duty.