Female Customer Care Coordinator

Job Summary

Key Responsibilities

• Respond to customer inquiries through phone, email, chat, and other communication channels.
• Provide accurate information about kitchen appliances, warranties, and care instructions.
• Coordinate orders, deliveries, installations, repairs, replacements, and service requests.
• Schedule and follow up on technician visits, installations, and maintenance appointments.
• Handle complaints and service concerns professionally and work toward timely resolution.
• Monitor repair and warranty cases with service technicians and suppliers.
• Maintain records of service requests, warranty claims, complaints, resolutions, and customer interactions.
• Follow up after service or installation to confirm satisfaction and identify outstanding concerns.
• Escalate complex technical, warranty, or customer issues to the appropriate department or manager.
• Monitor pending cases and ensure required follow-ups are completed on time.
• Prepare reports on customer concerns, service requests, warranty claims, and resolution status.
• Follow company policies and service standards for all customer interactions.

Pay

• Pay is AED 3,500 to AED 4,000 per month.

Work Location

• The role is performed in person.

Requirements

• Ability to handle customer inquiries, complaints, and service concerns professionally.
• Ability to coordinate orders, deliveries, installations, repairs, replacements, and service requests.
• Ability to maintain accurate customer records, warranty claims, service requests, and resolution reports.
• Ability to coordinate effectively with sales, technicians, warehouse, logistics, suppliers, and internal departments.