Female Branch Manager - Abu Dhabi

Job Summary

Key Responsibilities - Branch Operations

• Manage the day-to-day operations of the branch to ensure smooth service delivery.
• Monitor appointment bookings, staff schedules, client flow, and service efficiency.
• Ensure the branch is clean, organized, well-maintained, and aligned with Tips & Toes brand standards.
• Coordinate with relevant departments for maintenance, supplies, inventory, and operational concerns.
• Ensure all company policies, procedures, and hygiene standards are followed.

Sales & Revenue

• Drive branch sales performance and support the achievement of monthly targets.
• Monitor daily sales, service revenue, product sales, and team performance.
• Identify opportunities to increase bookings, upselling, cross-selling, and client retention.
• Support promotional activities and ensure the team understands current offers and campaigns.
• Review branch performance reports and take action where improvement is needed.

Customer Service

• Ensure every client receives a high-quality, welcoming, and professional experience.
• Handle client complaints, concerns, and feedback in a calm and solution-focused manner.
• Build strong client relationships and encourage repeat visits.
• Maintain service consistency and ensure customer satisfaction standards are met.
• Address service delays, booking issues, or operational concerns promptly.

Team Management

• Lead, guide, and motivate branch employees to perform at their best.
• Monitor staff attendance, grooming, discipline, and overall work behavior.
• Conduct regular team briefings and communicate company updates clearly.
• Support staff development through coaching, feedback, and performance monitoring.
• Coordinate with HR and Operations for manpower requirements, staff concerns, and performance issues.

Quality & Compliance

• Ensure all services are delivered according to company standards and approved procedures.
• Monitor technician performance, service timing, client feedback, and work quality.
• Ensure compliance with health, safety, hygiene, and municipality requirements.
• Maintain proper records, reports, and documentation as required by the company.
• Support internal audits and take corrective action when necessary.

Inventory & Cost Control

• Monitor product usage, stock levels, and branch supplies.
• Coordinate with inventory or procurement teams for stock replenishment.
• Minimize wastage and ensure proper use of products and tools.
• Report damaged equipment, missing items, or operational needs immediately.
• Support cost-control initiatives without compromising service quality.

Qualifications & Experience

• Bachelor’s degree or diploma in Business Administration, Hospitality, Beauty, Retail Management, or a related field is preferred.
• Minimum 3–5 years of experience in branch, salon, spa, beauty, hospitality, or retail management.
• Strong experience in customer service, team supervision, and sales operations.
• Experience in the beauty, wellness, salon, or luxury service industry is an advantage.
• Good knowledge of branch operations, staff scheduling, client handling, and performance monitoring.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Customer-focused with strong problem-solving ability.
• Sales-driven and target-oriented.
• Organized, proactive, and able to manage multiple priorities.
• Professional appearance and positive attitude.
• Ability to work under pressure in a fast-paced environment.
• Strong decision-making and conflict-resolution skills.
• Flexible with working hours, shifts, weekends, and branch locations when required.

Working Conditions

Job Types: Full-time, Contract

Application Question(S)

• How many employees did you directly manage in your current or previous managerial role?

Experience

• Managerial: 2 years (Required)