Facility Management Claims Coordinator

About The Role

Responsibilities

• Coordinate and manage facility management insurance, warranty, and service claims from initiation to settlement
• Review and analyze claims documentation to ensure accuracy and completeness
• Liaise with internal stakeholders (engineering, maintenance, legal) to gather supporting information for claims
• Manage contract terms and conditions related to claims, ensuring compliance with service level agreements
• Engage and negotiate with vendors, service providers, and insurers to resolve discrepancies and expedite claim settlements
• Conduct risk assessments to identify potential liabilities and recommend mitigation strategies
• Maintain detailed records of all claims activities, prepare regular status reports, and track key performance metrics
• Ensure compliance with Saudi Arabian regulations, industry standards, and internal policies

Required Qualifications

• Bachelor’s degree in Engineering, Facility Management, Business Administration, or related field
• 2-7 years of experience in facility management claims processing or related roles
• Technical proficiency in facility management systems and claims processing software
• Strong knowledge of contract management principles and best practices
• Experience in vendor management and negotiation
• Proficient in risk assessment methodologies and documentation
• Familiarity with Saudi Arabian regulatory requirements for facilities and insurance
• Excellent communication and interpersonal skills in English

Preferred Qualifications

• Certified Facility Manager (CFM) or equivalent professional certification
• Project Management Professional (PMP) or similar certification
• Experience with SAP or other ERP systems
• Proficiency in Arabic
• Previous experience in the oil & gas, petrochemical, or industrial sectors in Saudi Arabia
• Knowledge of ISO 55000 asset management standards