F&B Hostess

Company:** Samira Maatouk Group (SMG) Coffee Outlets

Job Purpose

Key Responsibilities

• **Guest Welcome & Relations:** Greet arriving guests with genuine warmth and professional courtesy. Guide them to their tables while assessing their preferences to ensure an exceptional first impression.
• **Seating & Table Management:** Optimize seating capacity during peak hours by managing table rotations efficiently. Coordinate closely with the service team to ensure balanced station assignments.
• **Menu & Brand Ambassadorship:** Provide guests with menus upon seating, introduce daily specials, and offer brief, enthusiastic insights into our premium coffee selections if prompted.
• **Reservation Management:** Handle table bookings, telephone inquiries, and walk-ins professionally, maintaining an organized reservation log.
• **Queue & Waitlist Coordination:** Manage guest waiting areas smoothly during busy periods, offering accurate wait-time estimates and ensuring waiting guests feel acknowledged and valued.
• **Outlet Presentation:** Ensure the entrance, host stand, and reception areas are pristine, organized, and visually appealing at all times.
• **Feedback Collection:** Bid guests a warm farewell, inquire briefly about their dining experience, and actively pass along constructive feedback to the Outlet Manager.

Job Requirements & Qualifications

• **Experience:** Minimum of 1–2 years of experience as a Hostess, Receptionist, or Front-of-House staff within a premium cafe, high-end restaurant, or luxury hospitality environment in the UAE.
• **Education:** High School Diploma or equivalent; a certification in Hospitality or Customer Service is a distinct advantage.
• **Communication Skills:** Fluency in spoken English is mandatory. Strong conversational Arabic or additional languages are highly desirable to cater to our diverse clientele.
• **Appearance & Attitude:** Impeccable personal grooming, a professional demeanor, and a naturally warm, energetic, and welcoming personality.
• **Skills:** Strong interpersonal skills, basic point-of-sale (POS) or reservation system familiarity, and the ability to remain calm and graceful under pressure during high-volume shifts.
• Pay: AED4,500.00 - AED6,000.00 per month
• Work Location: Hybrid remote in Abu Dhabi (Abu Dhabi)