Express Technician
Role Overview
Performs vehicle inspections, troubleshooting and testing for light mechanical services to determine required or recommended repairs as required and in accordance with company policy
Diagnoses malfunctions and performs the necessary repairs including, but not limited to, replacing parts and components as required
Performs tire services including, but not limited to, rotate, replace, mount, and balance
Performs preventative maintenance including, but not limited to, lubrication, fluid replacements, coolant services, oil change, filter service, and brake adjustments
Examines assigned vehicle to determine if further safety or service work is required or recommended
Verifies vehicle serviceability and ensure quality repairs the first time by conducting test drives; adjusting controls and systems as required
Ensures customer vehicles are kept clean during repair process
Contains costs by using warranty
Evaluates service and parts options for repairs as required
Communicates with supervisor, team leader or Service Advisor and/or Dispatcher if additional work is needed
Aids Service Advisor as needed to write work orders, conduct test rides, and interact with the customer to guarantee customer satisfaction
Keeps supplies ready by keeping inventory of stock; placing orders; verifying receipt of parts and supplies
Maintains a clean, efficient work area and assists in keeping the shop neat and organized
Documents all work performed and recommended on the repair order in accordance with operating procedures
Understands the terminology of the automobile industry and keeps abreast of industry technology changes
Follows all attendance and punctuality standards with adherences to timekeeping standards
Follows the Company Code of Business Ethics and Conduct
Understands and follow all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements.
Maintains a professional appearance in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Other duties as assigned
Key Skills for This Role
Full Job Posting
Job Overview
Performs vehicle inspections, troubleshooting and testing for light mechanical services to determine required or recommended repairs as required and in accordance with company policy
Diagnoses malfunctions and performs the necessary repairs including, but not limited to, replacing parts and components as required
Performs tire services including, but not limited to, rotate, replace, mount, and balance
Performs preventative maintenance including, but not limited to, lubrication, fluid replacements, coolant services, oil change, filter service, and brake adjustments
Examines assigned vehicle to determine if further safety or service work is required or recommended
Verifies vehicle serviceability and ensure quality repairs the first time by conducting test drives; adjusting controls and systems as required
Ensures customer vehicles are kept clean during repair process
Contains costs by using warranty
Evaluates service and parts options for repairs as required
Communicates with supervisor, team leader or Service Advisor and/or Dispatcher if additional work is needed
Aids Service Advisor as needed to write work orders, conduct test rides, and interact with the customer to guarantee customer satisfaction
Keeps supplies ready by keeping inventory of stock; placing orders; verifying receipt of parts and supplies
Maintains a clean, efficient work area and assists in keeping the shop neat and organized
Documents all work performed and recommended on the repair order in accordance with operating procedures
Understands the terminology of the automobile industry and keeps abreast of industry technology changes
Follows all attendance and punctuality standards with adherences to timekeeping standards
Follows the Company Code of Business Ethics and Conduct
Understands and follow all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements.
Maintains a professional appearance in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Other duties as assigned
Requirements
- Exceptional customer service skills
- Excellent communication skills including the ability to listen to customers and determine how to assist them
- Ability to work well in a team environment
- Knowledge of automotive systems, tools, and repair processes for light mechanical services
- Outstanding attention to detail with a commitment to quality
- Ability to use technical reference materials and technical manuals in written and online formats
- Ability to communicate technical terms to non-technical audience
- Ability to follow processes to ensure quality and safety
- Effective time management skills and ability to prioritize
Dealership Name
Palm Beach Toyota
_____________________
West Palm Beach, FL, USA
Area of Interest
Service and Parts
Position Type
Full-time
About Penske Automotive Group
Diversified international transportation services and automotive retailer.
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