Export Executive – Sales
Role Overview
The Export Executive – Sales develops and maintains international customer accounts, generates export sales, identifies markets, and coordinates orders from inquiry through shipment and delivery.
The role requires sales, negotiation, communication, customer relationship, international trade, and export documentation skills.
Key Skills for This Role
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Role summary
The Export Executive – Sales develops and maintains international customer accounts, generates export sales, identifies markets, and coordinates orders from inquiry through shipment and delivery.
The role requires sales, negotiation, communication, customer relationship, international trade, and export documentation skills.
Export sales and customer relationships
- Develop international customers, distributors, wholesalers, and business partners; generate export sales through calls, email, online platforms, exhibitions, referrals, and research.
- Promote perfumes, fragrances, and related products; prepare quotations, product information, price lists, and sales proposals; follow up inquiries, negotiations, and pending orders.
- Meet assigned sales targets and business development objectives.
- Maintain international customer relationships, understand needs, recommend products, handle inquiries and complaints, and follow up on payments and order confirmations.
- Maintain accurate customer, inquiry, quotation, and sales activity records.
Order coordination and export documents
- Coordinate with production, purchasing, warehouse, accounts, and logistics to process orders smoothly.
- Monitor order status, availability, production schedules, delivery timelines, and shipping arrangements with customers and logistics providers.
- Ensure export orders are documented and dispatched according to agreed terms and destination requirements.
- Prepare or coordinate quotations, proforma invoices, commercial invoices, packing lists, and other required export documents.
- Coordinate shipping documentation with relevant departments and freight forwarders; maintain transaction and supporting-document records.
Markets, reporting, and performance
- Research international markets, customers, distributors, competitors, trends, customer preferences, and pricing; identify opportunities to expand into new countries and regions.
- Provide management with regular feedback on market opportunities and customer requirements.
- Prepare daily, weekly, and monthly export sales reports and track inquiries, quotations, conversions, orders, collections, and pending transactions.
- Update customer and sales information in the company's ERP/CRM system.
- KPIs include sales targets, new customers, inquiry conversion, retention and repeat orders, follow-up timeliness, collections, record accuracy, and new market development.
Qualifications and requirements
- Bachelor's degree or diploma in Business Administration, Marketing, International Business, Sales, or a related field.
- At least 2 years of experience in export sales, international sales, trading, FMCG, cosmetics, perfumes, or a related industry.
- Experience with international customers, distributors, wholesalers, and importers is preferred.
- Good knowledge of export procedures and commercial documentation.
- Strong sales, negotiation, communication, and customer service skills; good written and spoken English.
- Proficiency in MS Office, Excel, email, and online communication platforms.
- Zoho or similar ERP/CRM experience is advantageous.
- Able to work independently, meet targets, manage multiple customers and orders, and travel internationally when required.
Working relationships and attributes
Works closely with the Export Manager, Sales and Marketing Team, and management.
The employer seeks a target-driven, customer-focused, organized, proactive person with follow-up and problem-solving skills who can work under pressure and meet deadlines.
Employment
- The description states the role is full-time.
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