Explorer Manager

Overview

Key Responsibilities

• Lead the daily operation of the Explorer Club, ensuring exceptional experiences for children and families.
• Design and deliver innovative recreational, educational, cultural, environmental, and wellness-inspired programs for children of different age groups.
• Recruit, train, coach, and inspire the Explorer team to deliver Forbes Five-Star and Rosewood service standards.
• Ensure the highest standards of child safety, safeguarding, hygiene, and operational excellence.
• Develop seasonal programs, themed activities, family events, and destination-inspired experiences that celebrate the unique environment of the Red Sea.
• Oversee babysitting services, ensuring they are delivered safely, professionally, and in accordance with hotel policies.
• Build meaningful relationships with families by providing personalized service and memorable experiences.
• Manage departmental scheduling, budgeting, payroll, inventory, and operational performance.
• Collaborate with Wellness & Spa, Food & Beverage, Housekeeping, Engineering, Concierge, and other departments to create integrated family experiences.
• Continuously identify opportunities to enhance guest satisfaction and elevate the Explorer Club experience.

Qualifications & Experience

• Bachelor's Degree in Early Childhood Education, Education, Recreation Management, Hospitality Management, Child Development, Leisure Management, or a related field.
• Minimum 3 years of experience managing a Kids Club, Family Recreation, Children's Program, or Explorer Club within a luxury or ultra-luxury hotel, resort, cruise line, or family destination.
• Proven leadership experience, managing multicultural teams and developing children's recreational programs.
• Strong knowledge of child safeguarding, risk management, health and safety, and emergency procedures.
• Experience in planning family events, educational activities, and destination-inspired children's programming.
• Previous experience managing budgets, payroll, scheduling, inventory, and departmental operations.
• Current Pediatric First Aid, CPR, and Child Safeguarding certification is highly desirable.
• Excellent spoken and written English; additional languages are an advantage.
• Professional appearance with a genuine passion for luxury hospitality, family experiences, and child development.