Executive - Soft Services
About This Role
We are seeking an experienced Executive – Soft Services to oversee and manage soft services operations within our Facilities Management portfolio. The ideal candidate will have proven expertise in managing multiple soft service functions, vendor coordination, client satisfaction, and compliance with service level agreements (SLAs) in a corporate or mixed-use FM environment. The responsibilities will include but not limited to:
Manage day-to-day operations of all soft services across assigned sites
Monitor service delivery for housekeeping, pest control, waste management, landscaping, and support services.
Support inventory control of soft service consumables and cost optimization.
Maintaining cleanliness standards aligned with client and regulatory requirements
Ensure contracted services are delivered in line with agreed SLAs and KPIs
Supervise site supervisors and service staff across soft service functions, ensure proper manpower deployment.
Coordinate with subcontractors and internal stakeholders for service delivery
Conduct regular site inspections, audits, and service quality checks
Handle client complaints, service requests, and corrective actions promptly
Prepare reports related to service performance, incidents, and manpower
Support mobilization and demobilization of soft service contracts
Prepare and submit operational reports, performance metrics, and incident logs to management.
Ensure compliance with HSE, company policies, and statutory requirements
Provide required training to staff on safety and hygiene practices
Assist management in budgeting, cost control, and service optimization
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