Executive Office and Quality Manager

About the hotels

Role overview

Executive office responsibilities

• Manage the Managing Director’s priorities, schedules, correspondence, meetings, and follow-up actions.
• Liaise with executive, department, corporate, owner, and external stakeholders.
• Coordinate strategic initiatives, decisions, projects, and action plans; prepare presentations, reports, briefings, agendas, minutes, and communications.
• Support governance and communication across both hotels and handle sensitive information discreetly.

Quality and sustainability responsibilities

• Lead the hotel Quality Management System in alignment with brand standards, company objectives, and relevant industry requirements.
• Maintain quality standards, procedures, tools, and monitoring mechanisms across hotel operations.
• Promote service excellence and continuous improvement through reviews, audits, inspections, and performance analysis.
• Monitor guest feedback, quality indicators, audit results, and operational performance.

Qualifications and experience

• Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, Sustainability, or a related field.
• Minimum 5–7 years of relevant experience in luxury hospitality, hotel operations, executive office, quality management, or a similar leadership role.
• Previous experience supporting a senior hotel executive in a high-profile hospitality environment.
• Understanding of luxury hospitality standards, quality assurance, guest experience, and operational excellence.
• Experience developing quality systems and continuous improvement initiatives, coordinating audits, and managing corrective action plans.
• Practical knowledge of sustainability and responsible business practices in hospitality.

Skills and capabilities

• Strong project management, organizational, analytical, reporting, and communication skills; able to manage competing priorities.
• Professionalism, discretion, confidentiality, sound judgment, leadership, and influencing skills.
• Strong Microsoft Office proficiency, particularly PowerPoint, Excel, Word, and Outlook.
• Fluency in English is essential; additional languages are an advantage.
• Luxury or internationally branded hotel experience is highly desirable.

Application process

• Candidates are asked to complete a profile and questionnaire through AssessFirst as a mandatory step in the application process.

Colleague benefits

• Colleague perks include hotel stay upgrades and discounts, dining and wellness discounts, and other property benefits.