Executive-Event Sales
Role Overview
Full-time, non-management position at The St. Regis Residence, Marsa Arabia Island, Doha, Qatar.
The listed job category is Sales & Marketing; duties combine guest calls, reservations, revenue support, and general office assistance.
The position is not remote.
Key Skills for This Role
Full Job Posting
Position summary
Full-time, non-management position at The St. Regis Residence, Marsa Arabia Island, Doha, Qatar.
The listed job category is Sales & Marketing; duties combine guest calls, reservations, revenue support, and general office assistance.
The position is not remote.
Role responsibilities
- Contact appropriate individuals or departments to resolve guest calls, requests, and problems.
- Use sales techniques, including upselling, to maximize revenue while maintaining guest loyalty; determine and provide complimentary items or rewards for patronage.
- Promote brand image and process requests to redeem Marriott Rewards points.
- Process reservation requests, changes, and cancellations received by phone, fax, or mail; enter Marriott Rewards information when taking reservations.
- Answer, record, and process guest calls, requests, questions, and concerns; perform general Sales & Marketing office duties such as filing, emailing, typing, and faxing.
- Assist management with training and motivating employees and serve as a role model.
- Follow company policies, maintain professional appearance, protect confidential information, and safeguard company assets.
- Welcome and acknowledge guests, anticipate and address service needs, and express appreciation.
- Communicate professionally, prepare and review documents accurately, and answer telephones using appropriate etiquette.
- Maintain positive working relationships, support team goals, monitor quality standards, and perform other reasonable duties as requested.
Preferred qualifications
- A high school diploma or G.E.D. equivalent is preferred.
- At least 2 years of related work experience is preferred.
- No supervisory experience is listed as required; no license or certification is listed.
About St. Regis
St. Regis Hotels & Resorts describes itself as a global luxury hotel and resort brand within Marriott International.
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