Executive, Customer Service
Key Skills for This Role
Full Job Posting
Skills
- Good interpersonal and communication skills (both verbal and written) Ability to handle customer queries, complaints, and feedback with empathy and professionalism. Knowledge of complaint redressal workflows and TAT-based resolution tracking. Comfortable handling inbound calls and helpline support. Team working skills & eagerness to learn new skills Working knowledge of MS Suite and good command on excel. KEY INTERFACES: Internal Interfaces: Sales Team: For order-related queries, customer feedback, and coordination on sales returns or gratis orders. Demand Planning Team: For managing backorders, order amendments, and stock availability. Warehouse Team: For tracking deliveries, handling returns, and ensuring timely dispatch of orders. External Interfaces Customers (Schools, Institutions, Retailers) : For handling queries, complaints, order updates, and relationship management. Channel Partners / Distributors: For order coordination, returns, and customer escalations. Helpline Users: For real-time support via inbound calls and email communication.
Qualifications
- Good interpersonal and communication skills (both verbal and written) Ability to handle customer queries, complaints, and feedback with empathy and professionalism. Knowledge of complaint redressal workflows and TAT-based resolution tracking. Comfortable handling inbound calls and helpline support. Team working skills & eagerness to learn new skills Working knowledge of MS Suite and good command on excel. KEY INTERFACES: Internal Interfaces: Sales Team: For order-related queries, customer feedback, and coordination on sales returns or gratis orders. Demand Planning Team: For managing backorders, order amendments, and stock availability. Warehouse Team: For tracking deliveries, handling returns, and ensuring timely dispatch of orders. External Interfaces Customers (Schools, Institutions, Retailers) : For handling queries, complaints, order updates, and relationship management. Channel Partners / Distributors: For order coordination, returns, and customer escalations. Helpline Users: For real-time support via inbound calls and email communication.
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