Executive Assistant to Cluster General Manager (Hilton Abu Dhabi Yas Island)

Overview

Essential Functions

• Manage the Cluster General Manager’s daily schedule, appointments, meetings, and travel arrangements across multiple properties.
• Prepare and organize internal and external meetings, including agenda preparation, minute-taking, and follow-ups.
• Maintain an efficient filing and record-keeping system for confidential documents, reports, and correspondence.
• Screen calls, emails, and requests received for Executive Office and , handling them when appropriate or directing them to the relevant departments.
• Serve as the primary point of contact between the Cluster GM, senior leadership team, corporate/ regional office, and internal/external stakeholders.
• Liaise with representatives of the owning company and other external business contacts to maintain strong, professional relationships.
• Draft, proofread, and edit business correspondence, presentations, and reports in a professional manner.
• Handle guest complaints or VIP requests when escalated to the Executive office, ensuring prompt and professional communication.
• Coordinate with other Executive Committee, department heads, and hotel HM(s)/ Director of Operations (DO) to relay information, gather reports, and ensure timely updates.
• Assist in coordinating and following up on special projects and initiatives led by the Cluster GM.
• Track progress of business plans, KPIs, and performance reviews across all properties in the cluster.
• Organize executive visits, inspections, and VIP guest relations activities when necessary.
• Handle sensitive information with the utmost confidentiality and integrity.
• Assist in preparation of budgets, forecasts, and business review meetings.
• Analyze data and prepare executive reports on revenue performance, guest satisfaction scores, and operational KPIs.
• Review and consolidate expense reports, invoices, and purchase requests for the Cluster GM's approval.
• Maintain discretion in all communications and dealings within and outside the organization.
• Coordinate travel itineraries, visa arrangements, and accommodations for the Cluster GM and accompanying executives.
• Support in organizing corporate events, team meetings, and off-site engagements.

Supportive Functions

• Secure compliance with Hilton Worldwide Brand Standards.
• Adhere to all relevant Health, Safety and Environment procedures, instructions and controls and act in emergency situations.
• Perform related tasks and duties as assigned and deemed necessary by management.
• Maintain high standard of personal appearance and hygiene at all time.
• What are we looking for?
• An Executive Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
• To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Excellent written and verbal communication skills in English .
• Adaptable and resilient with a positive mindset.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong interpersonal skills and the ability to build relationships at all levels.
• Strong organizational, administrative skills and multitasking abilities.
• High level of discretion, integrity, and confidentiality.
• Team player who can also work independently with minimal supervision.
• Familiarity with hotel operations and corporate structures is a plus.
• What will it be like to work for Hilton?
• Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
• For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
• Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
• Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
• And, our amazing Team Members are at the heart of it all!