Executive Assistant | Customer Success Executive

Role overview

Executive support

• Provide administrative and operational support to senior executives and management teams.
• Manage calendars, meetings, appointments, schedules, and business commitments.
• Coordinate meetings, conference calls, presentations, and business events; prepare agendas, reports, briefing materials, and follow-up documentation.
• Monitor priorities, deadlines, and action items; handle confidential information and executive communications discreetly.
• Assist with business travel itineraries, accommodation, transportation, and scheduling.
• Coordinate multiple priorities and deadlines; identify risks, scheduling conflicts, and service gaps and recommend solutions.

Customer success and coordination

• Build relationships with customers and key business contacts; support onboarding, account coordination, service delivery, and ongoing engagement.
• Respond to customer enquiries and service issues; understand needs and coordinate solutions and follow-up with relevant teams.
• Monitor customer satisfaction, feedback, service quality, and account health; maintain customer records and communications in CRM systems.
• Coordinate customer meetings, business reviews, presentations, demonstrations, and follow-up; track and escalate requests for timely resolution.
• Work with Sales, Operations, Product, Support, Finance, and other teams; prepare customer reports, performance summaries, and service updates.
• Identify improvements to customer experience, retention, engagement, and service delivery; support renewals, upselling, cross-selling, and account growth where appropriate.
• Follow up after meetings, service interactions, implementations, and issue resolution; communicate recurring feedback to business teams.
• Use email, phone, Microsoft Teams, CRM platforms, and other business channels; contribute to process improvements.

Requirements

• Proven experience in executive assistance, customer success, client services, account management, administrative support, or a related role.
• Strong organization, time management, prioritization, multitasking, written and verbal communication, customer service, and relationship-management skills.
• Ability to manage calendars, meetings, schedules, documents, customer issues, and competing priorities; communicate effectively with internal teams and customers.
• Problem-solving ability, attention to detail, accurate recordkeeping, discretion, professionalism, and ability to work independently and collaboratively.
• Proficiency in Microsoft Outlook, Teams, Word, Excel, PowerPoint, and Google Workspace.
• Experience supporting executives or key stakeholders, CRM platform experience, report and presentation preparation, and account management or customer onboarding are advantageous or preferred.
• A diploma or bachelor's degree in a related field is preferred; relevant professional certifications are advantageous.
• Experience in technology, professional services, consulting, SaaS, financial services, or another customer-focused industry is an advantage.

What the employer offers

• Opportunity to combine executive support and customer success responsibilities and gain exposure to executives, customers, operations, and cross-functional teams.
• Development opportunities in executive coordination, customer relationship management, account support, customer engagement, retention, and service improvement.
• The description lists professional training, mentorship, career growth, competitive compensation, performance incentives, and a benefits package.