Enterprise Solutions Engineer, SLED

Technical Requirements

• Proficiency in Windows environments (registry, services, performance troubleshooting).
• Familiarity with Linux/macOS systems and basic command-line troubleshooting.
• Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
• Hands-on experience with ITSM platforms and endpoint lifecycle management.
• Scripting experience in PowerShell, JavaScript, and/or VBScript is strongly preferred.
• Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.
• Experience with Salesforce, Jira, Highspot , or equivalent systems is required .
• About You
• 5+ years of experience in a B2B SaaS pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise level SLED customers.
• Evolved from a technical background (e.g., TAM, support, systems engineer) with practical insight into IT operations at scale across government or education environments
• Strong communicator with executive presence—able to tailor messaging for administrators, technical staff, and agency leadership
• Brings deep domain knowledge in IT operations, RMM, endpoint management, and ITSM-adjacent platforms within the public sector
• Understands how IT teams in SLED environments evaluate, procure, and scale solutions—along with insight into procurement processes and compliance considerations
• Known for high emotional intelligence, technical credibility, and a customer-first mindset
• Operates with adaptability and urgency, excelling in fast-paced, high-growth environments Embodies NinjaOne’s values: Curiosity, Integrity, Kindness, Humility, Builders and contributes to an environment where these values thrive
• Bachelor’s degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus
• About Us
• NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
• The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
• What You’ll Love
• We are a collaborative, kind, and curious community.
• We honor your flexibility needs with full-time work that is hybrid remote.
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work-life balance with our unlimited PTO.
• We reward your work with opportunity for growth and advancement.
• Additional Information
• This position is NOT eligible for Visa sponsorship.
• *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
• Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in Colorado the base is $140,000 to $140,000 per year with On Target Earnings of $200,000 to $200,000 per year.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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