Engineer - Sales
Role Overview
The Sales Engineer drives opportunities through technical presentations, demonstrations, and solution designs, and supports implementation and customer satisfaction after the sale.
The role works with internal teams to address customer needs, share feedback, and identify opportunities to improve adoption, return on investment, and account growth.
Key Skills for This Role
Full Job Posting
Role scope
The Sales Engineer drives opportunities through technical presentations, demonstrations, and solution designs, and supports implementation and customer satisfaction after the sale.
The role works with internal teams to address customer needs, share feedback, and identify opportunities to improve adoption, return on investment, and account growth.
Sales and customer responsibilities
- Use presentations, demonstrations, Proof of Concepts, and potentially pilot programs to advance sales opportunities.
- Coordinate with support and professional services during the sales cycle and assist with solution deployment, implementation, onboarding, and technical issues.
- Train customers and create user documentation to support adoption and return on investment.
- Maintain customer and partner relationships, support renewals, monitor adoption, and address satisfaction issues.
- Enable and mentor channel and internal resources; recommend appropriate products and services.
- Qualify opportunities, present proposals, share customer feedback with product teams, and engage internal teams to close sales and resolve implementation issues.
- Complete pre-sales and post-sales documentation, provide implementation feedback, and identify upselling and cross-selling opportunities.
Requirements
- Bachelor’s degree in Computer Engineering, Computer Science, or another related field.
- At least five years of relevant experience.
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