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Engagement Manager

Luminance
London, GBR
Full-time
Manager · 5+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Requirements

  • 5+ years of enterprise project or program management experience, preferably within SaaS, technology, or professional services environments
  • Demonstrated success managing complex enterprise implementations involving multiple stakeholders and cross-functional teams
  • Strong understanding of PMI methodologies, project lifecycle management, governance frameworks, risk management, and change management principles
  • Experience creating and managing detailed implementation plans, stakeholder communications, executive reporting, and delivery governance structures
  • Exceptional organizational, communication, facilitation, and stakeholder management skills
  • Ability to influence without direct authority and effectively navigate complex organizational environments
  • Strong analytical and problem-solving capabilities with a proactive and solutions-oriented mindset
  • Experience working directly with enterprise-level customers and executive stakeholders
  • Bachelor’s degree required; PMP certification strongly preferred

Benefits

  • Comprehensive private health insurance.
  • Enhanced maternity and paternity policies.
  • Learning and development budget.
  • Birthday leave.
  • 25 days annual leave per year.
  • Cycle to Work scheme

Preferred Qualifications

  • Bachelor’s degree required; PMP certification strongly preferred

Responsibilities

  • Lead and manage multiple enterprise implementation programs simultaneously, ensuring successful execution from initiation through go-live and post-launch stabilization
  • Develop and maintain comprehensive project plans, timelines, RAID logs, governance frameworks, and status reporting aligned to PMI best practices
  • Act as the primary point of coordination between customer stakeholders and internal cross-functional teams including Product, Engineering, Customer Success, Support, and Delivery
  • Drive program governance by facilitating regular steering committee meetings, project reviews, risk assessments, and executive updates
  • Proactively identify delivery risks, dependencies, scope changes, and resource constraints; escalate issues appropriately and drive resolution to maintain project momentum
  • Monitor project health, milestones, deliverables, budget considerations, and overall customer satisfaction metrics
  • Ensure implementation activities are aligned with contractual commitments, business objectives, and organizational standards
  • Establish clear communication cadences with enterprise clients and internal stakeholders to maintain transparency and accountability
  • Support continuous improvement initiatives by refining implementation methodologies, templates, operational processes, and reporting standards
  • Partner closely with leadership to support strategic customer initiatives, prioritization decisions, and operational planning

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