Employee Relations Team Leader

Job summary

Responsibilities

• Assist with execution of the department’s short- and mid-term plans.
• Promote customer-centric services and fair, transparent people practices.
• Monitor direct reports’ performance and recommend corrective action when needed.
• Contribute ideas to ensure smooth day-to-day workflow.
• Oversee subordinate attendance records, analyze monthly payroll attendance reports, and prepare warnings under the sanction matrix.
• Advise the business and stakeholders on attendance, grievances, discipline, and employee separations.
• Ensure employee lifecycle documents are filed and keep up to date with employee relations legislation.
• Ensure HR direct reports follow company policies; advise managers and HR colleagues on employee relations matters.
• Investigate misconduct and grievance cases, lead disciplinary procedures as required, and provide fair, confidential resolutions.
• Communicate employee action letters, including promotions, salary adjustments, and disciplinary actions.
• Ensure compliance with HSE, environmental, quality, and management-system policies; support safety initiatives and incident reporting and resolution.

Job knowledge and experience

• Bachelor’s degree in Commerce or Business Administration.
• At least 8 years of overall work experience, including 5 years of relevant experience.
• Two years of GCC experience is a plus.
• Proficient knowledge of labor laws, regulations, and employee relations best practices.
• Strong communication, interpersonal, analytical, conflict resolution, negotiation, and mediation skills.
• Empathy and emotional intelligence to understand employee concerns and build trust.
• ERP knowledge is required; SAP functional skills are preferred.

Competencies

• Listed competencies include resilience, AI fluency, quality, leadership, people advocacy, digital integration, data-driven practice, SAP ERP Human Resources, agility, and employee experience and design thinking.