Employee Relations - Payroll Coordinator

SUMMARY OF FUNCTIONS - UAE Nationals Only

Essential Duties & Responsibilities

• Act as the first point of contact for general HR inquiries, providing accurate information and directing employees to appropriate resources.
• Support the implementation of employee relations processes by helping document concerns, routing issues for resolution, and tracking outcomes.
• Maintain records of employee requests and escalate complex matters to senior HR staff as needed.
• Assist in the collection, verification, and entry of payroll data and non-recurring transactions (e.g., bonuses, allowances).
• Ensure accurate tracking of attendance, leaves, and time-off data, and update related systems accordingly.
• Maintain and update employee records in HR databases and filing systems in accordance with policy.
• Coordinate the submission and follow-up of employee service requests, such as extended leaves, salary advances, and benefits claims.
• Provide administrative support for the health insurance process, including tracking issues and coordinating with the insurance provider.
• Assist in the planning and execution of employee engagement activities and well-being programs.
• Coordinate offboarding logistics, including issuing standard documentation and assisting with exit interviews.
• Generate standard HR reports and summaries for internal use and escalate insights to management when required.
• Help prepare communication materials such as HR announcements, email notices, and updates to the HR portal.
• Support the implementation of updated HR processes and help ensure compliance with relevant procedures.
• Assist in gathering documentation or data for policy benchmarking, audits, or vendor reviews.
• Perform other administrative duties as assigned by the Manager, HR Operations.

Qualifications & Experience

• Bachelor’s degree in Finance or Accounting.
• Minimum of 2–3 years of relevant experience in HR operations or employee services.
• Experience in a higher education or similar institutional environment is preferred.

Knowledge & Skills

• Strong communication skills in English (written and spoken); Arabic is a plus.
• Familiarity with UAE labor law and basic HR policies.
• Working knowledge of HR systems; experience with ERP systems (e.g., SAP, ORACLE) is desirable.
• Proficient in Microsoft Office applications, especially Excel.
• Strong organizational and time management skills.
• Attention to detail and ability to handle sensitive information confidentially.
• Customer service mindset and ability to work collaboratively in a team environment.

Working Conditions

• Work is performed in a standard office setting.
• No significant physical effort or exposure to risks.

Supervision

• **Reports to:**

Manager, HR Operations

• **Subordinates:**