Emirati Call Centre - Abu Dhabi

Job Description

Key Responsibilities

• Respond to customers’ inquiries by answering phone calls and emails, clarifying information, and providing accurate and relevant information.
• Handle emergency calls and provide customer support.
• Verify and register customers’ warranty/CoolCare details and maintain accurate data in the system.
• Maintain inbound calls KPIs and ensure follow-up on abandoned calls.
• Guide customers on the online shop experience and follow up on potential purchase orders.
• Promote annual maintenance contract services to customers.
• Respond to customers’ enquiries/feedback on social media and provide relevant reports on trends in customer comments.
• Ensure the provision of quality services to customers.
• Resolve customers’ complaints by clarifying concerns and providing alternative solutions.
• Accurately record call/customer information as per approved guidelines.
• Recognize, document, and alert the management team of trends in customer calls.
• Prepare call logs and periodic reports for management.
• Conduct a customer satisfaction survey and produce survey analysis reports.

Requirements

• High school diploma or bachelor’s degree in a relevant field.
• Strong interpersonal and communication skills in English and Arabic.
• Basic computer skills (MS Office).
• Positive attitude and willingness to assist customers and team members.
• Ability to work in a fast-paced, customer-facing environment.
• **Note:** This opportunity is open exclusively to UAE Nationals as part of our Emiratization initiative.
• Pay: AED6,000.00 per month

Application Question(s)

• Do you have UAE Family Book?