Emergency Telecommunications Operator

Key Responsibilities:

• First response to incoming 911 Emergency, Complaint, Administrative and Enforcement Services telephone lines
• Gathers and distributes information, and monitors radio and telephone communication
• Provide clients with advice and direction to appropriate resources and respond to after-hours Help Phone
• Receive, dispatch and prepare files, as well as process complaints and inquiries
• Perform data entry into RCMP and Enforcement Services data systems
• Add, modify, remove, distribute and respond to CPIC requests
• Maintain files/records and monitor building security via camera system
• Monitor and update officer status
• Qualifications and Skills:
• Post-secondary education or certificate in Emergency Communications and Response and four (4) years related experience preferably working in a policing environment
• Proficiency in RCMP software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS)
• PROS End Users certification is an asset
• Working knowledge of RCMP and Strathcona County policies and procedures, criminal code, federal and provincial statues, municipal bylaws, the Canadian legal system and court documents
• Strong interpersonal and communication skills (verbal and written)
• Ability to maintain a professional image, respect confidentiality, while exercising judgement and objectivity
• Excellent time management and decision-making skills, with the ability to multi-task and remain focused under stressful conditions
• Ability to work independently, as well as part of a team
• Conditions of Employment:
• Ability to obtain an RCMP Enhanced Reliability Security Clearance

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