Email Marketing Client Manager

Overview

Accountabilities

• Manage and grow relationships with multiple eCommerce clients, acting as the primary point of contact for email and SMS marketing performance and strategy.
• Develop, implement, and optimize Klaviyo-based email and SMS strategies, including campaigns, automated flows, and lifecycle journeys.
• Build and continuously improve key automation flows such as welcome series, abandoned cart, post-purchase, and win-back campaigns to maximize revenue impact.
• Oversee campaign planning, execution, and scheduling while ensuring alignment with client goals and brand positioning.
• Analyze key performance metrics such as open rates, CTR, conversion rates, and revenue per recipient to identify optimization opportunities.
• Conduct client meetings, performance reporting sessions, and strategic reviews to communicate results and recommend improvements.
• Collaborate with designers and copywriters to create high-converting email content and creative assets.
• Identify upsell opportunities within client accounts and contribute to overall account growth and retention.

Requirements

• 2-5+ years of experience in email marketing, lifecycle marketing, or CRM-focused roles with proven results in performance optimization.
• Hands-on expertise with Klaviyo (mandatory), including campaigns, automation flows, and segmentation strategies.
• Proven experience managing client accounts, preferably within an agency or multi-client environment.
• Strong understanding of eCommerce and DTC marketing, with experience driving revenue through retention channels.
• Solid knowledge of segmentation, personalization, A/B testing, and email deliverability best practices.
• Strong analytical mindset with the ability to interpret data and translate insights into actionable strategies.
• Excellent communication and stakeholder management skills, with confidence in leading client-facing discussions.
• Ability to manage multiple accounts simultaneously in a fast-paced, remote work environment.

Benefits

• Fully remote role with flexible working arrangements.
• Opportunity to work with fast-scaling global eCommerce brands.
• Strong exposure to advanced Klaviyo strategies and lifecycle marketing practices.
• Clear career progression pathways into senior marketing or account leadership roles.
• Performance-based bonuses and incentive opportunities tied to results.
• Hands-on experience in high-impact retention and revenue-driven marketing environments.

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