EFT Specialist I

Review, process, and balance the debit and credit exceptions reports using the internal ACH application, following established departmental policies and complying with NACHA Rules.

Review, process, and balance the returns of PenFed originated ACH transfers and payments.

Perform End of Day Balancing for all outgoing ACH activity

Maintain a complete, accurate, and balanced ledger of all transactions performed each day to ensure all monetary transactions reconcile with the Federal Reserve account.

Research and resolve Regulation E claims and discrepancies for ACH.

Respond to assigned correspondence and research requests received from other institutions or government agencies.

Research and respond to requests received from other departments, branches, members.

Perform monetary account maintenance actions on member loan and deposit accounts.

Contact members to resolve complex payment and transfer problems.

Research and resolve claims of misappropriated funds from government agencies.

Maintain understanding of and ability to work constructively in Sales Force, Hogan, FEDLINE Advantage, and all platforms used by the department.

Validate ACH file transmission in FedLine

Research and resolve discrepancies for International Wires transfers; respond to members within dictated time frames as determined by PenFed, and REG E regulations.

Respond to assigned correspondence and research requests received from other departments, branches, members.

Reconcile individual and GL transaction activity and balance the dept.

Other duties as assigned by management.

Maintain understanding of and ability to work constructively in Sales Force, Hogan, FEDLINE Advantage and all platforms used by the department.

Equivalent combination of education and experience is considered.

High School Diploma or equivalent is required

Minimum of one (1) year of experience with ACH or Wires preferred.

Experience in analyzing and reviewing fraud trends is a plus.

Proficient in Microsoft Word, Excel, or similar software programs to accomplish duties.

AAP or APRP certification is preferred.

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Ability to travel to various worksites and be on-call may be required.

Pay Transparency The anticipated starting hourly range for this role is $17.74 - $27.18. This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval. This position is eligible for an individual performance based annual bonus.

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