ECommerce Specialist (Consumer)

Job Purpose

1. Retail & Q-Commerce Platform Management

• Account Ownership: Serve as the primary point of contact for daily operations across all assigned platforms (Amazon, Noon, Careem Quick, etc.).
• Catalog Management: Oversee the integrity of the product catalog, including bulk uploads, managing SKUs, ensuring accurate pricing, and maintaining stock parity across all platforms.
• Onboarding & Expansion: Lead the process of listing new products and onboarding the company to new Q-Commerce or marketplace channels as required.
• Create and manage A+ content, Brand Store, and Storefront on Amazon to deliver enhanced product presentation and customer engagement.

2. Sales & Promotion Strategy

• Planning & Execution: Develop and implement the monthly/quarterly promotional calendar, planning strategic deals, bundles, coupons, and flash sales unique to each platform's shopper base.
• Pricing Strategy: Conduct regular competitor analysis on pricing and promotions to ensure brand competitiveness while protecting the brand's contribution margin.
• Demand Generation: Plan and execute paid advertising campaigns (e.g., Amazon Sponsored Ads, Noon PLA, Tmart Ad’s) to maximize visibility, drive traffic, and achieve optimal ACoS/RoAS.
• Develop and maintain strategic relationships with key stakeholders at the e-retailer level, fostering a collaborative environment to achieve mutually beneficial goals.
• Collaborate closely with Brand Managers and the Marketing team to develop compelling artwork and creatives for marketing campaigns and promotional strategies.

3. Inventory & Operational Coordination

• Forecasting: Collaborate closely with the Supply Chain and Planning teams to forecast platform-specific demand, ensuring optimal inventory levels to prevent stock-outs or overstocking (especially critical for Q-Commerce's instant delivery model).
• Order Fulfillment: Monitor order flow, processing, and logistics with the warehouse and logistics partners to ensure orders meet the delivery SLAs of each platform.
• Reconciliation: Work with the Finance team to track sales, manage chargebacks, reconcile payments, and monitor platform fees and commissions.

Experience, Skills & Qualification

• Bachelor’s degree in Business, Marketing, eCommerce, or a related field.
• Minimum of 1-2 years of proven hands-on experience in managing eCommerce operations, specifically within Amazon Seller/Vendor Central and/or Noon Partner Portal
• Proven experience in the FMCG, CPG, or Grocery sector will be an added advantage
• Strong practical knowledge of Q-Commerce platforms (Careem Quick, Tmart, Noon Minutes, El Grocer) operations is a significant advantage.
• Proficiency in platform tools (e.g., Amazon Ads Console, Noon Sponsored Ads), Microsoft Excel (advanced data analysis, Pivot Tables), and analytics tools (e.g., Google Analytics).