Ecommerce Platform Operations

Overview

• Be at the forefront of managing our E-Commerce platform operations!Join us as an E-Commerce Platform Operations and oversee our company's eCommerce operations, ensuring a seamless and positive customer purchasing experience.
• That involves streamlining processes, optimizing order fulfillment, and enhancing the customer journey in the ever-evolving world of online retail.
• If you are a motivated and organized individual who can stay ahead of industry trends, adapt quickly to changes in the market, and effectively collaborate, we want you!In this role, you will:
• 1.Develop and execute strategies to improve customer service, buyers and sellers throughout the eCommerce journey
• 2.Need to collect and manage feedback from both B-side sellers and C-side buyers and optimise and iterate on the platform (both website and application）
• 3.Through holding marketing campaigns, email marketing, daily push, etc. to increase the volume of active users and user conversion rate.
• 4.Focus on competitors' platforms and summarise their new features, functions in time to publish them on our own platform.
• 5.Monitor and evaluate the performance of promotional campaigns, making adjustments as needed to maximize their effectiveness.
• 6.Manage customer accounts and provide support, addressing issues or concerns to maintain high user satisfaction.
• 7.Responsible for data analysis, keenly identify product issues through data analysis, and continuously improve product data metrics.
• 8.Responsible for user operations, enhance user lifetime value through refined operations and extend the time users use the product.

Requirements

• Bachelor's degree or above, with 3-5 years of experience in product operations.
• Have independently managed product operations and possess a systematic understanding of operations modules.
• Familiar with promotion methods such as ASO, SEO, SEM, and have a mature user growth methodology.

Job Type: Full-time