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E-Commerce Specialist

Alomar Holding Company
الرياض, KSA
fulltime
Mid-Senior
Yesterday
CommerceSpecialist
Free

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Overview

  • Alomar Holding Company is a Saudi-based diversified investment group focused on real estate development, property management, and related business ventures.
  • As the business continues to grow across its portfolio, e-commerce plays an important role in supporting brand visibility, customer experience, and day-to-day commercial performance.
  • This opportunity is suited to someone who enjoys keeping online operations organized, accurate, and moving smoothly across multiple stores and channels.
  • The role sits at the center of daily store activity, helping ensure products, orders, promotions, customer communication, and reporting are managed with consistency and attention to detail.
  • As an E-Commerce Specialist, you will take ownership of the daily operation of the company's online stores across multiple brands, helping maintain a reliable and efficient online shopping experience while supporting sales performance and operational accuracy across platforms and internal teams.
  • Responsibilities* Manage and operate all company online stores on a daily basis.
  • Upload, update, and organize products, including images, descriptions, prices, variations, specifications, and stock availability.
  • Create and update promotions, discount codes, bundles, seasonal offers, and website banners.
  • Monitor incoming orders and follow up until successful delivery.
  • Coordinate with warehouse teams, suppliers, branches, and shipping companies to ensure accurate inventory and timely delivery.
  • Follow up on delayed orders, failed deliveries, cancellations, returns, refunds, and customer complaints.
  • Respond to customer inquiries through website chat, WhatsApp, social media, marketplaces, and other customer channels.
  • Ensure that product prices, VAT settings, shipping fees, payment methods, return policies, and delivery information are accurate.
  • Manage and update stores on platforms such as Shopify, Salla, Zid, Amazon, Noon, or similar platforms.
  • Coordinate with marketing and design teams to prepare campaign banners, product images, landing pages, and promotional content.
  • Monitor store performance and identify opportunities to improve conversion rate, customer experience, and sales.
  • Prepare weekly and monthly reports covering sales, orders, top-selling products, low-performing products, stock issues, returns, and operational challenges.
  • Maintain clean and accurate product, inventory, order, and customer data across all e-commerce platforms.
  • Support the launch of new stores, products, sales channels, and online campaigns when required.

Requirements

  • Requirements* Bachelor’s degree in Business Administration, Marketing, E-Commerce, Information Systems, or a related field is preferred.
  • Good English communication skills.
  • Basic knowledge of digital marketing, online campaigns, and sales reporting is preferred.
  • Familiarity with basic e-commerce performance reporting, including sales volume, conversion rate, average order value, return rate, and top-selling products, is a plus.
  • Experience coordinating with marketing and design teams to prepare campaign banners, product images, landing pages, and promotional content is preferred.
  • Certifications in Shopify, Salla, Zid, Google Analytics, digital marketing, or e-commerce operations are preferred but not required.
  • Availability to join within 30 days or less is preferred.
  • Availability to support stores during peak campaign periods, seasonal promotions, and urgent operational issues when required is preferred.
  • Familiarity with communication tools such as WhatsApp Business, email, Microsoft Teams, Slack, or similar is a plus.
  • Ability to use e-commerce dashboards, marketplace seller portals, inventory systems, and order management tools is preferred.

Mandatory Requirements

  • At least 2 years of actual hands-on experience operating an online store, not only marketing or social media experience.
  • Practical experience using at least one e-commerce platform, such as Shopify, Salla, Zid, Amazon, Noon, WooCommerce, or Magento.
  • Experience handling product uploads, pricing, inventory updates, and order follow-up.
  • Experience coordinating delivery, returns, customer complaints, or shipping companies.
  • Experience coordinating with warehouse teams, suppliers, branches, and shipping companies to ensure accurate inventory and timely delivery.
  • Experience communicating with customers regarding order status, delivery issues, returns, refunds, and complaints across channels such as chat, WhatsApp, social media, and marketplaces.
  • Strong working knowledge of Excel or Google Sheets.
  • Ability to maintain organized product data, pricing records, stock updates, and order status tracking.
  • Experience managing multiple online stores or brands at the same time.
  • Fluent Arabic communication skills.
  • Eligible to work in Saudi Arabia.

Benefits

  • Comprehensive medical insurance coverage
  • Pension scheme in accordance with Saudi labor regulations
  • Paid annual leave and public holidays
  • Professional development and training opportunities

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