E-Commerce Specialist
Skills
About This Role
Job Responsibilities
- Processing Online Orders through NRTC website & 3rd party e-commerce platforms.
- Customer Service Assisting customers with information regarding delivery, providing solutions related to replacement, order returns, refunds, order placing & cancellation.
- Co-ordinating with delivery team assisting them with customer locations & other delivery related information.
- Co-ordinating with purchase team related to item non-availability & new item information
- Preparing daily promotion offers for our website
- Preparing daily price change excel sheet for items on our website.
- Preparing daily item availability & price benchmarking report against Ecommerce Competitors.
- Supervising the online picking team & assisting them related to not available items, quality, packing.
- Purchasing items for online warehouse through local purchase teams.
- Purchasing packing items & fruit baskets through procurement .
- Co ordinating & Aligning with Marketing team on ecommerce development plan.
Skills
- and Qualifications:
- Bachelors Degree in Business Administration, or a similar field.
- Minimum 1 years experience as an E-Commerce specialist.
- Knowledge of managing of activities related to Ecommerce operations
- High degree of attention detail considering uninterrupted operations of Ecommerce business.
- Strong attention to detail accuracy and accomplishes job task in a timely manner.
- Ability to perform duties with minimal guidance.
- Ability to multi-task.
- Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment.
- Ability to work under pressure and with deadlines.
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