E-Commerce & Marketplace Executive
Role Overview
Manage and grow the company’s presence across e-commerce platforms for playground equipment, sports, play, and safety products in the UAE.
The role covers marketplace partnerships, day-to-day online operations and logistics, sales performance, and product and market opportunities.
Key Skills for This Role
Full Job Posting
Role overview
Manage and grow the company’s presence across e-commerce platforms for playground equipment, sports, play, and safety products in the UAE.
The role covers marketplace partnerships, day-to-day online operations and logistics, sales performance, and product and market opportunities.
Marketplace management
- Manage existing and new partners, including Amazon, Noon, and other online marketplaces.
- Build relationships with marketplace account managers and business development teams.
- Track marketplace policies, campaigns, seasonal offers, commissions, and commercial opportunities.
- Secure visibility through featured listings and promotions; coordinate partner onboarding, documentation, account requirements, and performance reviews.
Orders and logistics
- Coordinate order processing, packing, dispatch, and on-time delivery with warehouse staff, couriers, transport providers, and marketplace logistics teams.
- Arrange delivery of small and bulky products, including swing sets, playground equipment, and safety products.
- Track shipments, delayed or failed deliveries, and proof of delivery; handle cancellations, returns, replacements, refunds, and delivery complaints.
- Monitor logistics costs and find ways to reduce shipping and fulfillment expenses.
Listings, sales, and market research
- Create, update, and optimize product listings, descriptions, images, specifications, and pricing; keep product information consistent across platforms.
- Monitor warehouse stock to prevent overselling and discrepancies; coordinate photography, promotional content, and catalogue updates with marketing.
- Monitor marketplace sales, run seasonal campaigns and offers, and recommend pricing, bundling, and promotional strategies.
- Develop action plans for slow-moving products and promote high-potential products.
- Research trends, competitor offerings, pricing, and customer preferences; identify product opportunities and improvements using customer reviews and competitor listings.
- Work with procurement, suppliers, and management to evaluate products and sourcing opportunities.
Accounts and reporting
- Monitor settlements, commissions, advertising charges, logistics fees, penalties, and refunds.
- Reconcile marketplace sales and payments with accounts; follow up on delayed settlements and disputed deductions.
- Prepare weekly and monthly reports on sales, orders, stock, returns, logistics costs, promotions, and market insights.
Qualifications and experience
- Diploma or bachelor’s degree in Business Administration, E-Commerce, Marketing, or Supply Chain Management.
- 2–4 years of e-commerce or marketplace operations experience.
- Hands-on experience with Amazon UAE, Noon, and other online marketplaces.
- Experience coordinating logistics, managing inventory, and fulfilling orders.
- Good knowledge of Microsoft Excel, reporting, and ERP or inventory systems.
- Product sourcing, market research, or new product development experience is advantageous.
- Strong communication, negotiation, and analytical skills, with a cost-conscious, profit-focused mindset.
Compensation
- Salary is based on experience and skill set; no salary amount or payment cadence is stated.
Work location
- Work location is in person.
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