E-Commerce Executive

Overview

1. Website & Product Management

• Manage end-to-end product uploads including descriptions, images, pricing, and SKUs across multiple luxury categories
• Ensure all content reflects the
• premium positioning and storytelling
• of each brand
• Maintain accurate inventory levels and product availability
• Regularly update homepage banners, collections, and seasonal campaigns

2. Online Merchandising

• Curate collections across perfumes, fashion, and jewelry to enhance the customer journey
• Ensure visual consistency aligned with luxury brand guidelines
• Optimize product placement to improve conversion rates and engagement

3. Order Management & Customer Experience

• Oversee order processing from placement to delivery across UAE and GCC markets
• Coordinate with logistics, retail stores, and warehouse teams
• Manage customer queries, returns, and exchanges with a
• high-touch, luxury service approach
• Ensure premium services such as
• gift wrapping and personalization
• are executed flawlessly

4. Performance Tracking & Reporting

• Monitor KPIs including traffic, conversion rates, average order value, and sales performance
• Generate weekly and monthly performance reports
• Provide actionable insights to improve online sales and customer experience

5. Digital Campaigns & Launches

• Support execution of digital campaigns, product launches, and exclusive online drops
• Coordinate with marketing teams for email campaigns, social media, and paid ads
• Ensure alignment between online and offline activations within the Group

6. Platform & Technical Coordination

• Work closely with developers or third-party platforms (e.g., Shopify, Magento)
• Ensure website functionality, speed, and mobile optimization
• Identify and resolve technical issues impacting the user experience

Qualifications & Requirements

• Bachelor’s degree in Marketing, Business Administration, or related field
• 2–4 years of experience in e-commerce, preferably in
• luxury retail, beauty, fashion, or jewelry
• Experience managing multi-category product portfolios is a plus
• Strong understanding of online customer behavior in the GCC market
• Proficiency in e-commerce platforms (Shopify, Magento, or similar)
• Fluent in English; Arabic is an advantage

Key Skills

• E-commerce operations & online merchandising
• Strong attention to detail and brand sensitivity
• Analytical and reporting skills
• Customer-centric mindset
• Ability to multitask in a fast-paced luxury retail environment

What We’re Looking For

• A detail-oriented professional who understands
• luxury brand standards and customer expectations
• Someone who can balance
• operational efficiency with premium customer experience
• A proactive team player who can support the growth of digital channels within Mohamed Hilal Group