Dynatrace L2 Engineer
Role Overview
The role administers, monitors, troubleshoots, and optimizes enterprise Dynatrace observability environments.
The position requires onsite work in a controlled enterprise environment.
Key Skills for This Role
Full Job Posting
Job Description
The role administers, monitors, troubleshoots, and optimizes enterprise Dynatrace observability environments.
The position requires onsite work in a controlled enterprise environment.
Key Responsibilities
- Perform routine health checks and monitor Dynatrace Managed, OneAgent, ActiveGate, monitored entities, and telemetry.
- Review problems, alerts, dashboards, and monitoring coverage; support onboarding technically ready hosts and applications.
- Create and optimize dashboards, reports, alerting profiles, tags, and management zones.
- Analyze technical issues using Dynatrace monitoring data and coordinate with application, infrastructure, database, and network teams.
- Maintain inventories, configuration records, and operational documentation; coordinate product support cases and resolutions.
- Provide knowledge transfer to customer administrators and operators and support ongoing environment optimization.
Required Qualifications and Experience
- Hands-on experience administering Dynatrace Managed environments and deploying and troubleshooting OneAgent and ActiveGate.
- Experience monitoring applications, infrastructure, hosts, processes, and services.
- Proficiency maintaining Dynatrace dashboards, reports, alerting profiles, tags, and management zones.
- Familiarity with Windows and Linux monitoring; understanding of APIs, SNMP, WMI, WinRM, SSH, and database-monitoring access.
- Strong troubleshooting, documentation, and stakeholder-coordination skills.
- Ability to work onsite in a controlled enterprise environment.
Preferred Qualifications
- Dynatrace certification or formal training.
- Experience with customer-hosted or restricted-connectivity environments.
- Exposure to enterprise-scale observability platforms.
- Strong reporting, communication, and knowledge-transfer skills.
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