Dynamics 365 Analyst (Business Central)
Role Overview
The Dynamics 365 Analyst provides application support for Dynamics Business Central and integrations with other business systems.
The role also supports Dynamics CRM, PowerApps, SharePoint, Teams, and other business applications.
Success requires significant Dynamics Business Central experience, IT service management knowledge, customer service, issue prioritization, problem solving, and the ability to work calmly under pressure.
Key Skills for This Role
Full Job Posting
Organization
The Law Society of Alberta regulates the legal profession in the public interest.
The Applications and Information department supports the Law Society, the Alberta Lawyers Indemnity Association, and the Canadian Centre for Professional Legal Education.
The department provides business application and infrastructure support, information governance, reporting, analytics, project management, process improvement, and organizational change services.
Role Overview
The Dynamics 365 Analyst provides application support for Dynamics Business Central and integrations with other business systems.
The role also supports Dynamics CRM, PowerApps, SharePoint, Teams, and other business applications.
Success requires significant Dynamics Business Central experience, IT service management knowledge, customer service, issue prioritization, problem solving, and the ability to work calmly under pressure.
Responsibilities
- Gather functional and non-functional requirements from business stakeholders.
- Analyze, execute, and sustain Dynamics Business Central solutions for optimal performance.
- Support integrations with Dynamics CRM, Power Platform, SharePoint, and other business applications.
- Prioritize releases and communicate with stakeholders about service and project goals.
- Create system documentation and maintain change records.
- Provide user training and support, and troubleshoot service requests.
- Design and implement solutions using Dynamics Business Central, Dynamics CRM, and PowerApps.
- Develop Business Central reports, tables, pages, and workflows.
- Maintain systems, coordinate security and releases, and work with vendors and infrastructure teams.
- Support backups, restoration readiness, data integrity, and security within Dynamics 365 environments.
- Improve technical support processes, documentation, and the knowledge base.
Qualifications
- Post-secondary education in Computer Science, Information Technology, or a related field.
- At least 5 years of relevant business analysis experience.
- At least 3 years of relevant experience with Dynamics Business Central and integrations.
- Experience with Azure, Power BI, SharePoint, Microsoft 365 integration, and API development.
- Proficiency in system and user acceptance testing and in C/AL and AL programming languages.
- Strong knowledge of accounting processes, Agile methodologies, and project management principles.
- Microsoft Dynamics Business Central Certification is highly desirable.
- ITIL certification and knowledge of Vena or similar budgeting and reporting solutions are assets.
- Strong communication, facilitation, collaboration, planning, organizational, and time-management skills.
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