Compliance Analyst

Key Requirements:

• As a member of the Trust Safety team, you wil l:
• Manage the Trust Safety Service Requests, responding to queries as required and forwarding mail to the correct Trust Safety department members.
• Respond professionally to lawyers’ inquiries in accordance with the Service Level Agreement.
• Participate in Project work for the Department.
• Provide department administrative support to the department, as required.

When Assigned to the Compliance Monitoring and Review

When Assigned to the Annual Reporting and Data Integrity

Qualifications:

• Post-secondary education in accounting.
• Experience in compliance, financial operations, accounting or bookkeeping, professional regulation, law-firm administration, audit support, legal operations, customer or member service, or another rules-based environment is considered an asset.
• Excels in a fast-paced and demanding environment; responsible for a variety of tasks and multiple deadlines.
• Accuracy and attention to detail.
• Superior customer service and communication (listening, written, and verbal) skills.
• Aptitude towards troubleshooting, the judgment to apply a risk ranking to lawyer submissions, and the ability to review the trust accounting information submitted by lawyers.
• Sound knowledge of Trust Safety processes and Financial Rules of the Law Society of Alberta.
• Intermediate proficiency with Microsoft Word, Excel, Outlook, and other Microsoft 365 tools; ability to learn CRM, SharePoint, portals, and case-management systems.
• Excellent time management and organizational skills.
• Experience managing large volumes of paper and electronic documents.
• Ability to assess and manage risk.
• Reliable, flexible and adaptable.
• A team player who is also able to work independently with minimal supervision.
• Ability to work overtime after hours during peak periods.