Duty Manager/ Asst Store Manager - Lingerie | Retail | M&S | UAE

The Duty Manager oversees daily store operations, ensuring high standards of customer service, stock management, and compliance with procedures and legal requirements.

The role involves leading and motivating the team, managing store openings and closings, handling financial tasks, and collaborating with the Operations Team Lead to optimize sales and operational efficiency.

Successful performance is measured through sales targets, customer feedback, and operational excellence.

Lead and Engage the Department Team

Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.

Foster a positive and collaborative environment ensuring staff are motivated and equipped with necessary skills.

Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback and set goals.

Ensure team training on product knowledge, customer service standards, and store policies.

Manage operations during key times, including store openings, closings, and cash counting.

Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.

Handle key administrative tasks such as cash reconciliation and maintaining accurate financial records.

Drive Excellent Service on the Sales Floor

Ensure all team members deliver exceptional customer service and create a positive shopping experience.

Actively engage with customers to provide assistance and resolve queries promptly.

Lead by demonstrating best practices in customer interactions, upselling, and product recommendations.

Oversee efficient stock management ensuring accurate stock levels and timely replenishment.

Manage inventory transfers and ensure appropriate tracking across the store.

Implement replenishment procedures to maintain availability on the sales floor.

Conduct gap scanning and cyclic counts to ensure stock accuracy and optimize turnover.

Implement and uphold company's SOPs across customer touchpoints including Clothing, Food, and Cafe.

Ensure compliance with all Trading Safety, legal, and health & safety regulations.

Regularly review and communicate SOPs to ensure policies are consistently followed.

Work with store leadership to set and achieve sales targets, driving department performance.

Analyze sales data to identify trends and develop action plans for sales and profitability.

Optimize staffing levels based on customer demand to ensure excellent service.

Conduct weekly walks with the VM team to review store displays and product placement.

Provide input on commercial decisions and feedback to enhance sales objectives through merchandising.