Duty Manager Airside Operations

Responsibilities

• Ensure compliance with company policies, procedures, management systems, and regulatory requirements.
• Maintain all certifications required by regulatory authorities such as GCAA and Abu Dhabi EHSMS.
• Plan, implement, and monitor airside operational and preventive maintenance programs.
• Lead and supervise the Airside Operations team, ensuring operational efficiency and adherence to standards.
• Ensure staff are trained, competent, and familiar with standard operating procedures.
• Manage workforce planning and resource allocation to support daily operations, disruptions, and emergencies.
• Participate in airport emergency committees and ensure team readiness for emergency response plans.
• Promote continuous improvement initiatives to enhance operational performance.
• Act on behalf of the Head of Department when required and attend operational and safety committees.
• Collaborate with stakeholders, customers, contractors, and service providers to resolve operational issues and ensure compliance with standards.
• Conduct site inspections for new projects and provide guidance on airside safety and regulatory requirements.
• Monitor operational logs, analyze performance, and prepare management reports.
• Ensure safe and efficient operation of aircraft movements through effective supervision of subordinate staff.
• Develop and deliver induction, recurrent, and specialized training programs.
• Provide leadership, direction, coaching, and performance management to the team.
• Support and oversee Parking Control Representatives and airport access operations when required.
• Evaluate and manage planned and unplanned airside, terminal, and landside closures or restrictions.
• Coordinate responses to emergencies, adverse weather, construction activities, and other operational disruptions.
• Ensure compliance with Health & Safety policies and promote safe working practices.
• Communicate effectively with senior management, regulatory authorities, government agencies, emergency services, and stakeholders.
• Escalate high-risk, safety, and operational issues to senior management for approval and guidance.
• Liaise with HR Business Partners on departmental HR matters.
• Participate in strategic planning and annual budgeting for the Airside Operations function.
• Undertake additional duties as assigned to support organizational objectives.

Education

Experience

Technical Knowledge

Key Skills & Competencies

• Airside Operations & Safety Management Expertise
• Leadership, Decision-Making & Crisis Response
• Operational Planning, Coordination & Resource Management
• Stakeholder Management & Cross-Functional Collaboration
• Risk Assessment, Regulatory Compliance & Continuous Improvement
• Strong Communication and Interpersonal Skills
• Digital Literacy and Technology Awareness
• Problem Solving and Analytical Thinking
• Team Development and Performance Management
• Emergency and Incident Management