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Senior Officer BHS Contracts

Abu Dhabi Airports
Abu Dhabi, UAE
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Responsibilities

  • Lead and manage the team of BHS Operations & Maintenance Supervisors and Control Room Operators to achieve departmental objectives.
  • Provide accurate and timely BHS operational and system performance information to stakeholders.
  • Oversee and manage day-to-day BHS operations.
  • Report and escalate non-conformities to BHS Management and relevant stakeholders when required.
  • Ensure compliance with ADA Airports policies, procedures, applicable standards, and legal regulations.
  • Monitor, record, and optimize BHS resource utilization.
  • Conduct regular inspections of BHS facilities and baggage operation areas to ensure operational safety and compliance.
  • Participate in operational meetings and provide updates on BHS performance and baggage operations.
  • Identify, mitigate, and resolve operational issues affecting performance.
  • Manage operational incidents and Irregular Operations (IROPS) while coordinating with stakeholders to maintain seamless operations.
  • Ensure optimal performance, reliability, and availability of the BHS system.
  • Develop, schedule, and oversee preventive maintenance plans.
  • Ensure timely completion of maintenance activities and smooth handover for operational continuity.
  • Manage major operational issues and implement contingency procedures in accordance with the Business Continuity Plan (BCP).
  • Prepare and submit daily, weekly, and system breakdown reports and statistics to management.
  • Comply with Health, Safety and Environment (HSE) policies, procedures, and guidelines.
  • Report hazards, unsafe conditions, and non-conformities promptly.
  • Participate in HSE training programs and promote safe and environmentally responsible work practices.
  • Manage shift teams and provide regular performance feedback to team members.
  • Requirements and Skills
  • Education & Qualifications
  • Bachelor's degree preferred, or equivalent technical education.

Experience

  • Minimum of 5 years of relevant experience in Baggage System Operations and Ramp Operations.
  • Sound understanding of:
  • Contract administration.
  • SLA and KPI monitoring.
  • Commercial documentation.
  • Change control processes.
  • Invoice verification.
  • Risk tracking.
  • Stakeholder coordination within a safety-critical operational environment.
  • Skills & Competencies
  • Baggage Operations Management and Resource Coordination.
  • Safety, Security, and Regulatory Compliance Management.
  • Stakeholder Communication, Collaboration, and Service Delivery.
  • Operational Monitoring, Incident Response, and Critical Decision-Making.
  • Process Planning, Reporting, and Continuous Improvement.
  • Knowledge of GCAA regulations and IATA procedures related to baggage operations.
  • Familiarity with local and international aviation laws, regulations, and operational requirements.

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