Dubai Mall Female Spa Receptionist

Role Overview

Guest Relations & Customer Service

• Greet clients warmly and confirm their scheduled treatments or services.
• Provide guidance on spa procedures and answer client inquiries in a professional manner.
• Inform clients about promotions, discounts, and new beauty products available.
• Obtain and document guest feedback regarding treatments and overall experience.
• Assist in resolving customer complaints and escalate issues as needed.

Front Desk & Administrative Duties

• Open and close the spa at designated times.
• Maintain a clean and organized reception area.
• Handle incoming calls, provide accurate information, and confirm appointments.
• Manage the visitor register to track daily spa visitors.
• Schedule and update client appointments, ensuring smooth workflow for service providers.
• Notify spa staff of last-minute cancellations or walk-in clients.
• Maintain an up-to-date register of loyal and long-term clients.

Financial & Inventory Management

• Process client payments for services and products.
• Handle petty cash requests and deposits as needed.
• Ensure proper handover of cash, client records, and shift reports before leaving work.
• Check inventory levels and place orders with the Inventory Controller when necessary.

Marketing & Promotions

• Assist in developing and implementing promotional events to attract new clients.
• Educate clients on beauty products and recommend suitable treatments based on their needs.
• Promote available spa services and loyalty programs to enhance customer engagement.

Compliance & Team Collaboration

• Attend and actively participate in staff meetings and training sessions.
• Maintain punctuality for appointments, meetings, and team functions.
• Adhere to company grooming and uniform standards.
• Follow standard operating procedures (SOP) and ensure compliance with company policies.

Education & Certifications

• High school diploma or equivalent (additional qualifications in hospitality or administration are a plus).
• Knowledge of spa or wellness services is an advantage.

Skills & Competencies

• Strong interpersonal and communication skills.
• Excellent organizational and time management abilities.
• Ability to multitask and work efficiently under pressure.
• Proficiency in using appointment booking software and Microsoft Office applications.
• Self-motivated and able to work independently or as part of a team.

Personal Attributes

• Positive Attitude: Approachable and friendly demeanor.
• Customer-Focused: Passion for delivering high-quality service.
• Adaptability: Ability to respond to different work situations effectively.
• Professionalism: High grooming and presentation standards.
• Team Player: Works collaboratively with colleagues to ensure smooth operations.

Job Type: Full-time

Application Question(s)

• Do you have experience working at a front desk or in a receptionist role?
• Have you worked in a spa, salon, hotel, or similar environment?
• Are you familiar with any spa or salon booking software (e.g., Mindbody, Fresha, Booker)?
• Are you able to talk in Arabic?