Spa Attendant Female Dubai Mall

Role Overview

Guest Experience & Customer Service

• Greet and assist guests upon arrival, confirming their reservations and guiding them through their spa experience.
• Maintain a warm, friendly, and professional demeanor at all times.
• Provide information about spa treatments, services, and packages to guests.
• Address guest inquiries and complaints professionally, ensuring a high level of satisfaction.
• Ensure a professional and thorough follow-up with guests post-treatment.

Facility & Hygiene Maintenance

• Regularly inspect and clean spa areas, including the lobby, treatment rooms, and relaxation areas.
• Ensure that treatment rooms and common areas are impeccably maintained at all times.
• Replenish towels, bathrobes, and linens as needed between treatments.
• Monitor and restock spa supplies, including massage oils, skincare products, and amenities.
• Assist in maintaining proper inventory control and reporting discrepancies.
• Ensure adherence to hygiene and cleanliness standards as per company policies and Dubai Municipality guidelines.

Operational & Administrative Support

• Assist massage therapists and aestheticians with setting up and preparing for sessions.
• Handle administrative tasks such as booking appointments, answering calls, and managing the spa database.
• Process guest payments and assist with product purchases as required.
• Promote and recommend spa products and services to guests.
• Support the spa receptionist and team in ensuring smooth daily operations.
• Be knowledgeable about all spa services, treatments, and operational standards.

Team Collaboration & Compliance

• Work closely with spa therapists, receptionists, and management to provide a cohesive guest experience.
• Attend and actively participate in team meetings and training sessions.
• Adhere to timekeeping and attendance policies.
• Follow emergency and evacuation procedures as outlined by management.
• Maintain a professional appearance, complying with company grooming and uniform standards.
• Always maintain discretion and confidentiality regarding guest information.
• Performance & Key Result Areas Key Performance Indicators (KPIs)
• Customer Satisfaction: Based on guest feedback and ratings.
• Cleanliness & Hygiene: Evaluated through routine inspections and audits.
• Punctuality & Reliability: Adherence to work schedules and responsibilities.
• Product Knowledge: Awareness of spa services and ability to recommend suitable treatments.

Work Schedule

• Standard work schedule is 9 hours per day (excluding breaks) with one day off per week.
• Due to the nature of the spa industry, the role requires flexibility in working evenings, weekends, split shifts, and public holidays.

Job Type: Full-time

Application Question(s)

• Are you willing to relocate?