Distribution Manager

Manage day-to-day distribution operations including inbound, storage, order fulfillment, and last-mile delivery across the UAE

Oversee route planning, fleet management, and delivery scheduling to ensure on-time delivery performance

Coordinate with third-party logistics providers (3PLs), couriers, and freight forwarders

Monitor and optimize distribution costs, delivery SLAs, and operational KPIs

Ensure all delivery documentation (waybills, proof of delivery, invoices) is accurate and fully compliant

Handle urgent, priority, and cold-chain deliveries with appropriate handling protocols

Supervise warehouse operations including receiving, put-away, picking, packing, and dispatching

Maintain accurate stock records and ensure inventory integrity through regular cycle counts and full stock audits

Manage cold-chain storage areas, monitoring temperature and humidity logs in line with product specifications

Enforce FEFO (First Expiry, First Out) and FIFO stock rotation policies across all product lines

Minimize stock discrepancies, wastage, and expired goods through proactive inventory controls

Oversee returns management processing, quarantine, and disposal in line with company SOPs

Ensure full adherence to Good Distribution Practice (GDP) guidelines as required by MoHAP, DHA, and DOH

Maintain all distribution licenses, storage permits, and regulatory documentation up to date

Prepare for and lead internal and external GDP/regulatory audits; implement corrective actions (CAPAs) as required

Ensure narcotics, controlled substances, and temperature-sensitive products are handled and stored per regulatory requirements

Maintain and update SOPs for all distribution and warehousing activities

Coordinate with the regulatory affairs team on product recalls, market withdrawals, and quarantine procedures

Lead, schedule, and manage a team of warehouse supervisors, logistics coordinators, and delivery drivers

Set individual and team performance targets; conduct regular appraisals and performance reviews

Identify training needs and upskill team members on GDP, safe handling, and operational procedures

Foster a culture of accountability, safety, and continuous improvement across the distribution team

Manage headcount planning, shift scheduling, and overtime allocation

Act as the primary operational point of contact for key customers hospitals, pharmacy chains, clinics, and wholesalers

Resolve delivery issues, complaints, and discrepancies in a timely and professional manner

Collaborate closely with the sales team to prioritize urgent orders and support key account requirements

Liaise with procurement and supply planning teams to align inbound supply with outbound demand

Provide regular updates to senior management on distribution performance, challenges, and improvement initiatives

Manage and optimize the use of Warehouse Management Systems (WMS) and ERP platforms (SAP, Oracle, or similar)

Generate daily, weekly, and monthly distribution reports covering on-time delivery, order accuracy, stock levels, and cost

Identify operational bottlenecks and lead process improvement initiatives to enhance efficiency

Track and report on fleet utilization, fuel consumption, and maintenance schedules