Director, Strategic Relationship Exec I
Role Overview
The Strategic Relationship Executive I is a senior, client-facing sales leader responsible for growing, strengthening and retaining partnerships with large health systems and aggregator customers.
The role centers on consultative, solution-based selling and long-term account development, aligning PatientPoint’s engagement solutions with customer communication goals.
Serving as a trusted advisor to senior executives, the Strategic Relationship Executive drives product adoption, identifies growth opportunities, and expands PatientPoint’s presence across complex healthcare networks.
The Strategic Relationship Executive will orchestrate Sales Directors on cross-sell and expansion opportunities while also coordinating across our implementation and customer success teammates.
Success requires strong executive presence, relationship-building expertise, and the ability to lead strategic planning that enhances provider engagement, broadens market reach, and improves patient access and outcomes.
Key Skills for This Role
Full Job Posting
Desired Qualifications:
- Bachelor’s degree with 5+ years of experience in account management, sales, or business development, preferably in healthcare or digital marketing.
- What You'll Need to Succeed:
- Deep knowledge of practice operations.
- Demonstrated success in strategic planning, project execution, and business development.
- Exceptional analytical, communication, and presentation skills.
- Ability to influence and build consensus across diverse teams and leadership levels.
- Base Salary Band: $90,000-$155,000
- Plus Variable compensation
- Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.
- About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com.
- Latest News & Innovations:
- Why is PatientPoint a Best Place to Work! Read More
- Teammate Honored as "Top Woman in Tech". Read More
- Recognized on Vault’s Top Internship List. Read More
- What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.
- PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
Responsibilities
- Identify opportunities to expand and deepen existing customer partnerships by understanding organizational priorities and recommending aligned PatientPoint solutions.
- Lead discovery conversations that uncover customer needs and translate them into impactful marketing and communication programs.
- Accountable for achieving customer growth and engagement metrics while reducing churn.
- Serve as the primary point of contact for assigned strategic customers, developing strong relationships with executive sponsors, decision-makers, and influencers.
- Maintain consistent communication with customer to ensure alignment, satisfaction, and long-term partnership success.
- Increase the number of contacts at the assigned practice to ensure continuity in case of attrition at the practice
- Partner with customer to understand strategic initiatives and develop customized plans that support awareness, engagement, and adoption of PatientPoint products.
- Identify opportunities to introduce additional solutions that increase value across the partnership.
- Collaborate with the Market Leader to build and execute account plans focused on expansion and sustained partnership growth.
- Lead virtual and in-person meetings to present product enhancements, campaign ideas, and strategic recommendations.
- Conduct strategic quarterly business reviews with customer leadership to assess performance, highlight successes, and identify next-step opportunities with an innovative mindset.
- Track utilization and campaign performance metrics to evaluate effectiveness and recommend optimizations that support customer goals.
- Use Customer Segmentation data and insights to inform future opportunities and strategic recommendations.
- Work closely with sales, implementation, and customer success teams to ensure smooth execution of customer initiatives. Especially close collaboration with CSE who owns operational aspects of customer success.
- 4+ years’ experience selling into provider practices, health systems, academic medical centers or large physician group setting.
- Consultative Selling Skills: Ability to understand customer challenges and position solutions that address business objectives.
- Customer-Facing Confidence: Strong communication skills across in-person, virtual, and written interactions.
- Exceptional analytical, communication, and presentation skills.
- Ability to influence and build consensus across diverse teams and leadership levels.
- Field Presence: Must reside within the assigned region with ability to be in the field within your customer region 50%+ of the time for customer meetings, events, and individual practice visits.
- Transportation: Must have valid driver’s license and reliable transportation to customer sites.
- Proficiency in CRM tools.
About PatientPoint
PatientPoint is a point-of-care technology company that delivers health information and engagement solutions in physician offices, helping patients make informed decisions during medical visits.
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