Director, Solution Architect

Role overview

Segment expertise and customer solutions

• Understand assigned segment value chains, trends, needs, and opportunities, as well as Mastercard products, services, and corporate strategy.
• Collaborate with frontline teams on account planning, identify customer needs, and recommend solutions with Product, Services, and Marketing teams.
• Bridge frontline sales teams with product and solution expertise.

Complex solution development and sales

• Lead complex value proposition and solution development and help drive sales from pitch through closure.
• Partner with the Customer Solutions Center Lead to identify the right team for complex or customized opportunities and RFPs.
• Develop and quantify integrated, customized value propositions with account managers and business developers.
• Refine value propositions and proposals with frontline teams to meet client-specific needs.
• Develop business requirements documents with product specialists and technical architects, and engage relevant specialists across solution centers.

Market innovation and knowledge sharing

• Create reusable solutions by combining Mastercard products and services into bundles that address known customer pain points.
• Identify external partners, such as fintechs, when required capabilities are not available internally.
• Repeat successful solutions and sales approaches, share best practices, and provide input to product and segment strategy.

Qualifications and capabilities

• Deep understanding, experience, and discipline in product development, product management, consumer experience, and problem solving.
• Good understanding of Mastercard products and services, technical fundamentals, APIs, and process flows.
• Ability to interpret business, market, and customer needs and architect integrated solutions appropriate to different environments.
• Highly collaborative, strong communicator, and able to develop and deliver customer-focused solutions and gain internal stakeholder support.
• Ability to analyze quantitative and qualitative data and derive meaningful implications and recommendations.

Corporate security responsibilities

About Mastercard