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Senior Specialist, Product Experience Design

Mastercard
Toronto, CAN
Full-time
Senior
Onsite
Discovered Today
Product experience designHuman-centered designLean UXDesign ThinkingRapid prototypingUser research

Full Job Posting

Role overview

Senior Specialist, Product Experience Design on Mastercard Foundry’s Services New Product Development team.

The team creates B2B and B2B2C digital products using Mastercard data and data-modeling capabilities.

The designer works with data scientists, engineers, product managers, and subject-matter experts to rapidly iterate concepts, prototypes, and MVPs.

Solutions are delivered through web and mobile applications and voice interfaces, including dashboards, chatbots, and content management systems.

Responsibilities

  • Design proofs of concept and minimum viable data products using human-centered design, Lean UX, and Design Thinking.
  • Define and shape new data and data-driven product concepts.
  • Validate desirability, usability, and feasibility through user research and technical experiments.
  • Present complex data in meaningful, digestible product experiences.
  • Participate in cross-functional Design Thinking workshops with industry verticals, regional leads, and end users.
  • Develop future-state concepts and experimentation to improve product design.
  • Partner with Brand and Marketing on usable transactional experiences.
  • Collaborate with technology teams on adaptive and responsive web design and modern presentation-layer practices.
  • Balance business objectives with user engagement alongside product managers.
  • Work with regional and country teams to reflect global user needs.

Candidate qualifications

  • Bachelor’s or master’s degree in Design for Interactive Media, or equivalent experience.
  • Strong portfolio across desktop, tablet, mobile, wearable, and other form factors.
  • Experience with user personas, user journeys, rapid prototyping, Lean UX, and Design Thinking.
  • Experience creating usable, visually engaging mockups and prototypes across multiple media.
  • Experience with prototyping and wireframing tools such as Figma, Sketch, Adobe XD, and Adobe Illustrator.
  • Knowledge of usability best practices and complex digital information architecture.
  • Experience on a customer-experience team and managing priorities in a fast-paced environment.
  • Commitment to learning and evaluating new concepts and technologies.
  • Visual design, UX research, and data visualization experience are nice to have.

About Mastercard

Mastercard provides digital payment choices and technology, partnerships, and networks in more than 200 countries and territories.

The employer describes itself as inclusive and merit-based and states that the role may be eligible for a discretionary annual incentive program.

Security responsibilities

Employees and people working on Mastercard’s behalf must follow security policies, protect information confidentiality and integrity, report suspected security incidents, and complete mandatory security training.

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