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Director, Regional IT Operations (EMEA)
Reinsurance Group of America
GBR
Full-time
Director
Onsite
Discovered 1 weeks ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Qualifications
- Bachelor’s degree or equivalent combination of education and relevant professional experience
- Significant progressive experience in end-user support, desktop services, or workplace technology within a corporate environment
- Demonstrated experience leading projects, service improvements, or operational initiatives with measurable business impact
- Fluent English communication skills, both written and spoken, with the ability to communicate clearly in executive and technical contexts
- Relevant technical certifications are valued, particularly those related to desktop support, endpoint management, or Microsoft technologies
- Strong command of modern Windows desktop environments, Microsoft Office, and standard enterprise productivity tooling
- Core IT support concepts and troubleshooting fundamentals
- Enterprise telephony and voice services
- Remote and terminal-based end-user support environments
- Mobile device support and endpoint mobility solutions
- Printer and peripheral support technologies
- Video conferencing, collaboration platforms, and meeting room technologies
- Enterprise workstation and endpoint hardware support
- Exceptional communication, organization, and execution skills
- Strong service orientation and the ability to represent the function with professionalism and credibility
- Excellent analytical judgment and structured problem-solving capability
- Flexibility to support business-critical work outside standard hours when required
- Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
- Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
- Join the bright and creative minds of RGA, and experience vast, endless career potential.
- We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.
Required Skills:
- Relevant technical certifications are valued, particularly those related to desktop support, endpoint management, or Microsoft technologies
- Strong command of modern Windows desktop environments, Microsoft Office, and standard enterprise productivity tooling
- Strong practical knowledge of the following technologies and service areas:
- Core IT support concepts and troubleshooting fundamentals
- Enterprise telephony and voice services
- Remote and terminal-based end-user support environments
- Mobile device support and endpoint mobility solutions
- Printer and peripheral support technologies
- Video conferencing, collaboration platforms, and meeting room technologies
- Enterprise workstation and endpoint hardware support
- Exceptional communication, organization, and execution skills
- Strong service orientation and the ability to represent the function with professionalism and credibility
- Excellent analytical judgment and structured problem-solving capability
- Flexibility to support business-critical work outside standard hours when required
- What you can expect from RGA:
- Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
- Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
- Join the bright and creative minds of RGA, and experience vast, endless career potential.
- We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.
About Reinsurance Group of America
Insurance4300 employeesFounded 1973
Global life and health reinsurer providing reinsurance and financial solutions to insurance companies.
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