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Director, Project Management - Care

Samsung
Texas, USA
Full-time
Director · 12+ years experience
Onsite
Discovered Today

Full Job Posting

Minimum Qualifications

  • 12+ years of experience with Bachelor’s Degree and/or 10+ years of experience with Master’s Degree required – preferably in Business, Finance Journalism, Communications or related field and applicable experience
  • Proven experience in business strategy, project management and demonstrated knowledge and proficiency with communication technologies
  • Excellent Communication and Presentation preparation skills
  • Strong interpersonal skills and ability to build collaborative relationships
  • Strong analytical and problem-solving skills

Preferred Qualifications:

  • · Experience in the Customer Care industry.
  • · Familiarity with cross-functional project management methodologies.
  • · Advanced proficiency in data analysis and visualization tools.
  • · Experience working with senior leadership and across all levels of the organization to drive strategic initiatives.
  • Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
  • To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
  • Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
  • Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
  • Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
  • At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
  • Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
  • Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
  • Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Responsibilities

  • The Director, PMO will be responsible for:
  • Lead key project management efforts to support business initiatives, ensuring alignment with organizational objectives.
  • Develop and execute strategic plans to drive growth and innovation within the Customer Care business. Determines methods and procedures on new assignments and coordinates other's tasks.
  • Collaborate with cross-functional teams to identify opportunities for process improvement and operational efficiency.
  • Exercise judgement in selecting methods, techniques and evaluation criteria to obtain results. Analyze market trends, competitor strategies, and internal performance data to inform decision-making on complex issues.
  • Anticipate and identify critical risk factors based on internal and external factors and provide actionable insights and recommendations to senior leadership to support strategic planning and execution.
  • Manage activities to prepare messages that are shared across the business organization to address urgent internal and external tasks in support of SVP’s management activities.
  • Developing internal as well as external communication plans to support business initiatives and manage appropriate delivery of internal and external communications.
  • Providing communication support to senior level leaders by drafting speeches, scripts, documents, social media content, etc.
  • Plan, produce, and manage company-wide town halls and all-hands meetings, overseeing logistics, content development, run-of-show, Q&A strategy, and post-event follow-up communications
  • Engagement with PR and Marketing on external speaking engagements, including preparation and scheduling
  • Launch and sustain quarterly Partner Councils across all BPO’s in Care
  • Schedule, coordinate and facilitate all Care QBRs- tracking and following up on action items, strategic decisions, etc.
  • Coordinating with Events teams, Social and Content teams, and external communication partners to amplify key executive communications tied to relevant Care events.
  • Track engagement across various platforms and make data-driven decisions when appropriate.
  • Researches and understands key business challenges, customer behavior, target audiences, competitive activity and environmental factors that impact programs within the business and assigned departments.
  • Management and participation in the creation of digital, video, audio and print content with internal stakeholders and external support agencies.
  • Involvement in key projects including support of trade shows, and industry events.
  • Manage staff meetings, manage calendar with EA, organize schedule long term
  • Skills and Qualifications

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