Claims Sr Manager
Role Overview
This role is not eligible for immigration sponsorship.
Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems.
Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.
For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide.
Our mission?
To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.
As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference.
Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.
To learn more, visit Samsung.com.
For the latest news, visit news.samsung.com/us.
Role and Responsibilities
The Claims Sr.
Manager is responsible for the end-to-end management of final mile and parcel claims across 5 carrier and service provider relationships, leading a bi-national team of 15 — 6 based in the United States and 9 based in Mexico.
At the core of this role is deep, practical experience in claims management: overseeing the full claims lifecycle, driving financial recovery, managing carrier relationships, and building high-performing teams that consistently deliver results across both final mile and parcel claim types.
Equally important is the ability to bring a strong systems and technology mindset to the role — the Claims Sr.
Manager will be expected to leverage automation, AI-driven tools, and advanced analytics to modernize claims operations, improve processing efficiency, and surface insights that reduce risk and financial exposure.
We are looking for a seasoned claims professional who brings both the operational credibility to lead a high-performing team and the vision to shape the future of how claims are managed — through smarter systems, intelligent automation, and a data-driven approach that sets a new standard for the function.
Key Skills for This Role
Full Job Posting
Qualifications
- Required
- 7+ years of experience in logistics claims management, transportation, supply chain, or a related operations function.
- 3+ years of direct people management experience, with a demonstrated track record of leading and developing multi-person teams.
- Proven experience managing final mile and/or parcel carrier claims across multiple provider relationships.
- Strong understanding of carrier liability frameworks, claims filing requirements, and contract-based recovery processes.
- Experience managing cross-border or bilingual teams; ability to lead effectively across US and Mexico operations.
- Proficiency in claims management systems, carrier portals, and data reporting tools (e.g., Excel, Power BI, or equivalent).
- Demonstrated experience working with or implementing AI-assisted tools, automation platforms, or advanced analytics systems within a logistics or operations environment.
- Strong analytical, negotiation, and problem-solving skills with a focus on financial recovery and continuous improvement.
- Excellent written and verbal communication skills, with the ability to present clearly to senior leadership.
- Preferred
- Experience supporting D2C or omnichannel retail logistics operations, particularly for large-format products (appliances, consumer electronics).
- Familiarity with Samsung or comparable consumer electronics and appliance supply chain environments.
- Experience working with TMS platforms and carrier EDI/API integrations for automated claims processing.
- Hands-on experience with AI/ML-powered claims or logistics platforms (e.g., predictive damage scoring, automated claims triage, computer vision for damage assessment).
- Knowledge of relevant legal and regulatory frameworks governing carrier liability and freight claims (e.g., Carmack Amendment, carrier tariff terms).
- Six Sigma, Lean, or equivalent process improvement certification or experience.
- #LI-CS1
- Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
- Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
- Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
- At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
- Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
- Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
- Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Preferred Qualifications
- Preferred
About Samsung
Samsung is a global technology company specializing in consumer electronics, semiconductors, and digital solutions.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Samsung
Sr. Manager, Creative Marketing Management – Builder Channel
, USA
Director, Project Management - Care
, USA
Supply Chain Manager
, USA
GCS Engineering Design/Construction Team Representative
, USA
Technician, Manufacturing Operations-21
Taylor, USA
GCS Gas Equipment Engineer
, USA
Manager, Compensation (Onsite - Plano, TX)
, USA
Senior Account Executive – Insight (Remote TX, AZ)
, USA