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Director, PDM Planning & Operations

Risepoint
Remote, USA
Full-time
Director · 8+ years experience
Remote
Discovered 2 weeks ago

Full Job Posting

What You Will Do

  • Serve as the business owner for PDM, shaping its multi-year vision and translating Risepoint’s broader business and transformation priorities into a clear roadmap, priorities, and business requirements.
  • Represent the business voice in roadmap trade-off decisions when partnering with Business Technology.
  • Build and maintain a structured intake and prioritization process for enhancement requests, balancing transformation-critical work, UX improvements, compliance/audit needs, and operational fixes.
  • Develop business cases and value justifications (cost, risk, efficiency, user experience) for proposed PDM investments.
  • Identify UX friction points and data/functionality gaps across PDM users and champion improvements through the roadmap
  • Serve as the primary point of accountability for PDM within Partner Support, representing its capabilities, constraints, and roadmap to leadership.
  • Act as liaison to Business Technology on all PDM-related initiatives, escalating and resolving cross-functional roadblocks.
  • Maintain a cross-functional view of how PDM connects to adjacent systems and processes, anticipating ripple effects of a given change rather than evaluating each request in isolation.
  • Own post-release follow-through — checking that changes landed as intended, gathering feedback from affected teams, and feeding lessons learned back into how future changes are scoped and rolled out.
  • What Success Looks Like
  • A prioritized, business-aligned PDM roadmap is in place and jointly owned with Business Technology's Product Owner.
  • Enhancement requests move through a clear intake and prioritization process
  • Key UX pain points and data/functionality gaps for PDM users have been identified and are being actively addressed.
  • Major PDM releases land with minimal disruption because affected teams were identified, informed, and prepared in advance.
  • Percentage of roadmap items entering Business Technology's backlog with a validated business case, clear priority, and defined success criteria.
  • Breadth of cross-functional input into the roadmap — how many departments actively contribute needs and priorities each planning cycle.
  • Stakeholder confidence — feedback from department heads and business leaders that their needs are understood and genuinely reflected in the roadmap
  • What You’ll Bring to the Team
  • Experience That Matters Mos t
  • 8+ years of experience in business systems, enterprise application management, or product/program leadership, including 3+ years in a director-level or equivalent strategic leadership role.
  • Demonstrated experience owning a roadmap or product strategy for a business-critical system, ideally in partnership with a separate technical/IT product or delivery team.
  • 5+ years of people leadership experience, including experience managing managers.
  • Experience with business case development, prioritization frameworks, and cross-functional stakeholder management at the executive level.
  • Experience That’s Great to Have
  • Higher education, ed-tech, or partner/affiliate-based business experience.
  • Experience supporting or leading organizational transformation initiatives involving technology systems.
  • Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Qualifications

  • That Matters Mos t
  • 8+ years of experience in business systems, enterprise application management, or product/program leadership, including 3+ years in a director-level or equivalent strategic leadership role.
  • Demonstrated experience owning a roadmap or product strategy for a business-critical system, ideally in partnership with a separate technical/IT product or delivery team.
  • 5+ years of people leadership experience, including experience managing managers.
  • Experience with business case development, prioritization frameworks, and cross-functional stakeholder management at the executive level.
  • That’s Great to Have
  • Higher education, ed-tech, or partner/affiliate-based business experience.
  • Experience supporting or leading organizational transformation initiatives involving technology systems.
  • Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

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