Director of VIP Services
Skills
About This Role
Overview
Wynn Al Marjan Island is currently seeking a
Director of VIP Services
to join the resort's
Food & Beverage
- team.
- The primary duties and responsibilities of this role are:
- Oversee the end-to-end VIP guest journey, ensuring seamless, high-touch service from pre-arrival planning through to post-departure follow-up across all resort touchpoints.
- Develop and implement VIP service standards, protocols, and training programs to ensure consistency and excellence across all F&B venues, residential accommodations, and event spaces.
- Serve as the F&B and service quality lead for all VIP touchpoints within the Enclave portfolio, ensuring a residential, anticipatory level of service that reflects Wynn's design sensibility and commitment.
- Provide strategic F&B oversight for all VIP events, private celebrations, and high-profile functions across the resort's Events & Celebrations Center.
- Provide direct oversight of the F&B Licensing Manager and the end-to-end licensing function for all F&B operations, ensuring full compliance with RAKTDA, UAE federal law, and Wynn internal standards.
- Own the licensing roadmap for restaurants, bars/lounges, in-venue service points, storage areas, kitchens, outdoor spaces, and event venues covering trade/operational licenses, hospitality alcohol licenses, health & hygiene certificates, music/entertainment permits, signage, and outdoor seating approvals.
- Collaborate with Hotel Sales, Catering & Events, and Culinary teams to deliver extraordinary catering and event experiences that reflect Wynn's signature elegance, cultural richness, and flawless execution.
- Oversee VIP event coordination for destination weddings (including multi-day Indian wedding journeys), corporate events, gala dinners, and lifestyle activations.
- Act as the VIP experience ambassador across all 22 F&B outlets, ensuring VIP recognition, preference management, and elevated service standards are consistently executed across the full portfolio.
- Manage departmental budgets, staffing, and resources to ensure operational efficiency and service quality across VIP Services, Licensing, and event-related F&B functions.
- Ensure compliance with privacy, security, and Wynn brand standards in all VIP interactions and communications.
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