Director of Product Experience & Design

Overview

Key Responsibilities

• Define and drive the company's product experience and design strategy across multiple products and business domains.
• Lead and develop teams across UX, UI, product design, visual design, and user research.
• Partner with Product, Engineering, and Business leaders to create intuitive, scalable, and user-centric experiences.
• Establish design standards, governance frameworks, and design systems to ensure consistency across the product ecosystem.
• Advocate for customer-centric thinking by leveraging user research, market insights, and data to inform design decisions.
• Drive design quality and operational excellence across multiple concurrent initiatives and product roadmaps.
• Build organizational capability by hiring, mentoring, and developing design talent and future leaders.
• Champion best practices in product experience, accessibility, usability, and innovation.

Requirements

• 10+ years of experience in product design, user experience, or related disciplines, including significant experience leading and scaling design teams.
• Proven track record of delivering exceptional digital product experiences within technology, internet, consumer, fintech, e-commerce, gaming, SaaS, or platform businesses.
• Experience leading multidisciplinary teams across product design, UX, UI, visual design, design systems, and user research.
• Strong understanding of design thinking, customer journey mapping, interaction design, usability principles, and user-centered design methodologies.
• Demonstrated experience building design systems, design governance frameworks, and scalable design operations.
• Proven ability to drive cross-functional collaboration and influence stakeholders across Product, Engineering, Marketing, and Business functions.
• Experience working within complex digital ecosystems, supporting multiple products, business units, or customer segments.
• Strong leadership capability with experience hiring, mentoring, and developing high-performing design organizations.
• Ability to balance strategic thinking with hands-on execution and operational excellence in fast-paced, high-growth environments.
• Exposure to international markets and experience working with globally distributed teams is highly desirable.
• Experience leading design transformation, organizational scaling, or customer experience improvement initiatives is a strong advantage.