Director of Operations Transport
Skills
About This Role
Overview
Director of Operations – Bus Transport (Hajj & Umrah Fleet)
Job Summary
We are seeking an experienced and highly capable Director of Operations to lead and manage a rapidly growing transport business specializing in Hajj and Umrah services.
The company currently operates a fleet of 50+ buses, expanding to 150+ vehicles, and requires a strong operational leader to ensure efficiency, reliability, and full control across all transport activities.
This role is responsible for end-to-end operational performance, including fleet management, driver oversight, maintenance, service delivery, and reporting to ownership.
Fleet & Operations Management
- Oversee daily operations of the entire bus fleet across multiple locations
- Ensure maximum fleet utilization and minimal downtime
- Monitor and manage dispatch, scheduling, and route planning
- Implement systems to track daily fleet status, trips, and performance
Driver & Staff Management
- Manage drivers, dispatchers, and operational staff
- Enforce discipline, attendance, and performance standards
- Handle recruitment, training, and performance evaluations
Maintenance & Asset Control
- Ensure all vehicles are maintained to high operational standards
- Implement preventive maintenance schedules
- Reduce breakdowns and operational disruptions
Cost & Efficiency Control
- Monitor fuel consumption and prevent misuse
- Identify inefficiencies and implement cost-saving measures
- Improve revenue per bus and operational margins
Reporting & Performance Tracking
- Establish and maintain real-time reporting systems
- Provide daily, weekly, and monthly operational reports
- Track KPIs such as utilization, downtime, trip completion, and incidents
Incident & Risk Management
- Oversee handling of breakdowns, delays, and customer complaints
- Ensure compliance with safety and regulatory requirements
- Implement corrective actions to prevent recurring issues
Client & Service Delivery
- Ensure high service quality for Hajj and Umrah clients
- Coordinate with agents, partners, and stakeholders
- Maintain strong operational relationships with clients
Requirements
- Minimum 5 years experience in transport / fleet operations
- Proven experience managing large bus fleets (50+ vehicles minimum)
- Experience in Hajj / Umrah transport operations (highly preferred)
- Strong leadership and team management skills
- Experience implementing operational systems and reporting structures
- Deep understanding of fleet maintenance and logistics
- Ability to manage high-pressure, large-scale seasonal operations
Ideal Candidate
- Highly structured and data-driven
- Strong problem-solver with hands-on approach
- Able to take full ownership of operations without constant oversight
- Experience scaling transport operations
What We Offer
- Leadership role in a rapidly growing transport business
- Opportunity to build and structure operations from the ground up
- Competitive salary based on experience
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