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greenhouse

Director of Operations

Crisp Recruit
Denver, USA
Director
Onsite
Discovered 1 weeks ago
Client service

Full Job Posting

What you’ll do

  • Operations Leadership: Serve as the operational partner and second-in-command to the firm owner, translating strategic goals into actionable plans.
  • Process Optimization: Evaluate and refine criminal defense workflows, identifying and resolving inefficiencies to enhance firm-wide operations.
  • KPI & Performance Reporting: Complete and operationalize existing KPI dashboards and tracking systems, establish consistent reporting practices, and provide actionable insights to support data-driven decisions.
  • SOP Development: Complete, update, and standardize SOPs across the firm, enhancing onboarding and training processes.
  • Technology Integration: Leverage AI and other technologies to streamline operations, reduce redundancy, and improve data visibility.
  • Client Experience Improvement: Enhance the potential client journey through effective marketing-to-intake workflows and client engagement strategies.
  • Team Coordination: Collaborate with department leaders to ensure alignment in operational priorities and client service excellence.
  • HR & Organizational Support: Assist with employee onboarding, personnel coordination, and hiring initiatives as needed, while supporting the development of organizational structures and processes as the firm grows.
  • What we’re looking for:
  • Law Firm Operations Experience: Demonstrated experience leading operations within a law firm, ideally in criminal defense. Experience with flat-fee or hourly billing practices is highly valued, although other law firm operations backgrounds may also be considered.
  • Strategic Leadership: Proven ability to function as a second-in-command, driving strategic initiatives with autonomy.
  • Technology & AI Mindset: Strong technological aptitude, familiarity with legal CRM systems, and demonstrated curiosity about applying AI and automation to improve operational processes. Experience with Clio, Lawmatics, or comparable platforms is beneficial.
  • Problem Solving: Expertise in diagnosing root causes of operational issues and implementing sustainable solutions.
  • Organizational Skills: Strong capability in organizing, prioritizing tasks, and ensuring follow-through on projects.
  • Proactive Communication: Ability to communicate effectively and escalate issues early to prevent larger problems.
  • Learning Capability: Strong curiosity and ability to learn complex legal workflows quickly.
  • Why you should work here:
  • Autonomy and Influence: Operate with significant independence, directly shaping the firm's systems and culture alongside the owner.
  • Impactful Role: Make a visible impact, identifying and resolving bottlenecks that enhance the client experience and operational efficiency.
  • Growth and Expansion: Play a key role in supporting the firm's potential expansion into new markets by developing scalable operational systems and processes.
  • Career Growth Potential: Opportunity to take on greater leadership responsibilities and expand your strategic influence as the firm evolves.
  • Innovative Environment: Engage in modernizing operations with AI and new technologies, fostering innovation and efficiency in legal processes.
  • Additional perks:
  • Competitive Compensation: $100,000–$150,000 annually, depending on experience and qualifications, with flexibility for exceptional candidates.
  • Performance Incentive Potential: The firm is exploring a performance-based incentive structure tied to measurable operational outcomes and overall business performance.
  • Join our client’s team and become an integral part of a law firm dedicated to delivering exceptional criminal defense representation and client service. If you're a proactive leader ready to make a meaningful impact, we invite you to apply and help drive operational excellence, strengthen internal processes, and support the firm's continued growth.

Qualifications

  • Law Firm Operations Experience: Demonstrated experience leading operations within a law firm, ideally in criminal defense. Experience with flat-fee or hourly billing practices is highly valued, although other law firm operations backgrounds may also be considered.
  • Strategic Leadership: Proven ability to function as a second-in-command, driving strategic initiatives with autonomy.
  • Technology & AI Mindset: Strong technological aptitude, familiarity with legal CRM systems, and demonstrated curiosity about applying AI and automation to improve operational processes. Experience with Clio, Lawmatics, or comparable platforms is beneficial.
  • Problem Solving: Expertise in diagnosing root causes of operational issues and implementing sustainable solutions.
  • Organizational Skills: Strong capability in organizing, prioritizing tasks, and ensuring follow-through on projects.
  • Proactive Communication: Ability to communicate effectively and escalate issues early to prevent larger problems.
  • Learning Capability: Strong curiosity and ability to learn complex legal workflows quickly.
  • Autonomy and Influence: Operate with significant independence, directly shaping the firm's systems and culture alongside the owner.
  • Impactful Role: Make a visible impact, identifying and resolving bottlenecks that enhance the client experience and operational efficiency.
  • Growth and Expansion: Play a key role in supporting the firm's potential expansion into new markets by developing scalable operational systems and processes.
  • Career Growth Potential: Opportunity to take on greater leadership responsibilities and expand your strategic influence as the firm evolves.
  • Innovative Environment: Engage in modernizing operations with AI and new technologies, fostering innovation and efficiency in legal processes.
  • Competitive Compensation: $100,000–$150,000 annually, depending on experience and qualifications, with flexibility for exceptional candidates.
  • Performance Incentive Potential: The firm is exploring a performance-based incentive structure tied to measurable operational outcomes and overall business performance.
  • Join our client’s team and become an integral part of a law firm dedicated to delivering exceptional criminal defense representation and client service. If you're a proactive leader ready to make a meaningful impact, we invite you to apply and help drive operational excellence, strengthen internal processes, and support the firm's continued growth.

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