Director Member Services & Innovation

Opportunity

Leadership and innovation

• Manage the Member Services and Innovation team, its workflow and projects, and team compliance with policies and procedures.
• Develop and execute CIRO’s innovation mandate, projects and annual priorities with internal and external stakeholders.
• Lead InnovateSafe proposal assessment, test design and conditions, test oversight and stakeholder coordination.
• Engage members, innovators, regulators and stakeholders; identify emerging ideas, risks, opportunities and practical pathways through regulatory uncertainty.
• Research innovation and regulatory developments, make actionable recommendations, monitor industry trends and measure impact through KPIs.

AI & Automation Centre of Excellence

• Own the Centre of Excellence roadmap, operating model and evolution as organizational adoption matures.
• Oversee intake, prioritization, risk screening and oversight routing of AI and automation use cases.
• Advance high-value opportunities and report on demand, implementation, risks, benefits and realized value.

Must-have qualifications

• At least 10 years of relevant investment industry and/or investment regulation experience, including organization-wide regulatory initiatives.
• Bachelor’s degree in a related field.
• Strong understanding of technology and infrastructure, emerging technologies, and their practical applications and risks for the investment industry.
• Experience establishing, leading or maturing a Centre of Excellence and driving adoption, measurable outcomes and sustained value.
• Strong understanding of organizational AI and automation applications, limitations, risks and governance; deep technical expertise is not required.
• Demonstrated team leadership, complex project delivery, curiosity, continuous learning and stakeholder engagement.

Nice to have

• Experience with regulatory sandboxes, innovation programs, fintech or assessment of novel products, technologies or business models.
• Experience delivering transformational projects involving AI, digital assets, blockchain or distributed ledger technologies.
• Programming exposure, such as Python, Jupyter notebooks or SQL; CPA or CFA designation; or certifications in data science, IT or business analytics.

Compensation

• Hiring range is CAD 150,000–165,000; placement and offered salary depend on qualifications and market and internal equity considerations.
• Competitive base salary and performance-based bonus are offered.

Work arrangement

• Hybrid work environment.

Benefits

• Benefits include employer-paid health coverage and spending account, matching defined contribution pension, paid flex and sick days, vacation, parental leave top-up and paid continuous learning.
• Some benefits marked with an asterisk do not apply to contracts.